Director Reimbursement- Patient Support-Patient Services
CurrentResponsible for the strategy and development of the new Glaukos Patient Support (GPS) platform and Reimbursement and Patient Access teams. Recruit, onboard, and manage a new leadership team to support reimbursement managers, patient support specialists, and case managers. Build and lead this team to ensure priorities align with launch strategies and to help patients and healthcare providers access Glaukos products. Created new patient-provider technology to support the patient's… Show more Responsible for the strategy and development of the new Glaukos Patient Support (GPS) platform and Reimbursement and Patient Access teams. Recruit, onboard, and manage a new leadership team to support reimbursement managers, patient support specialists, and case managers. Build and lead this team to ensure priorities align with launch strategies and to help patients and healthcare providers access Glaukos products. Created new patient-provider technology to support the patient's journey.-Develop partnerships and collaborate with colleagues to ensure alignment, consistency, and efficiency across all access and reimbursement platforms.-Created and established KPIs and an educational framework using an assessment matrix to identify areas for improvement in education and processes related to conversion rate, PA approvals, and denials.-Developed and implemented a reimbursement guide to identify unfavorable payer policies and access barriers.-Introduced an account management skills assessment tool to plan and profile accounts effectively.-Conducted biweekly analytics overviews with the executive leadership team to review and analyze KPIs and payer trends.-Implemented a mentorship program within the team to foster organizational development and encourage promotions. Relationships/meetings- Asembia, AMA CPT & RBRVS Annual Symposium, Hub & Specialty Pharmacy Models Access USA, Medical Management Institute Member (MMI) Show less
