Paula Bryson Email and Phone Number

•Oversee the day to day processing of all release of medical information requests onsite at local hospital facility in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service.•Assists District Manager managing open positions, recruitment efforts, and hiring of permanent and temporary staff.•Provide training of newly hired ROI Specialists and existing ROI Specialists.•Train new hires on policies and procedures in relation to their position.•Comply with release of information (ROI) rules at federal and state level.•Support team staff with quality checks on all work activities.•Evaluate accuracy and timeliness of details of all documents.•Provide medical and billing data in cases of audits and appeals.•Ensure any release of information requests are HIPAA compliant.•Ensure compliance with subpoena and court order requests with the facilities legal counsel.•Maintain up to date policies and procedures.•Assist District Manager in setting departmental goals and team/individual productivity standards.•Meets personal performance standards by efficiently prioritizing workloads and using available resources appropriately.•Comprehensive knowledge of medical terminology and legislation pertaining to the safety and release of medical records.•Responsible for problem solving patient, requester and customer escalated issues.

• Participated in the implementation of employee scorecards for each job function within the Documentation Department, to aid in objectively measuring individual team member performance.• Created Process Training Manual, documenting major functions of my teams.• Conduct bi-weekly one on one meeting with team members to provide feedback and coaching to promote personal growth.• Established processes for un-prescribed HCPC’S, Discrepancy CMN’S and Incomplete CMN’S.• Established manual process for Virginia Medicaid CMN’S, creating a spreadsheet consisting of all Virginia Medicaid customers to identify when CMN’S are due for re-certification.• Identify need for process improvements and work with stakeholders from other departments to find resolution.• Maintain focus on providing the most positive experience for our external and internal customers.• Attended Medicare contractor conferences, to stay up to date on changing regulatory requirements and guidelines.• Trained staff and newly hired Documentation Supervisors on processes and procedures.• Complete and deliver annual performance reviews to team members.• Analyze reports to prioritize workloads that will aid in successfully obtaining a valid CMN.• Participate in assisting with special projects outside the Documentation Department.• Insure employee timesheets are reviewed and submitted in a timely manner.• Member of the Customer Maximization Committee which was charged with generating ideas on how best to retain and expand our customer base.• Established a monetary Employee Recognition Program to reward top performers within the department.• Participated in the development, testing and implementation of our Image Viewer Processing Program.