Supports 10+ managers and supervisors across the Bay Area and Central Coast across multiple departmentsSupports 250+ employees in resolution of human resources related issues including: employee relations, conflict resolution, benefits, leaves of absence, ADA, and Workers CompensationProvides coaching and development, including virtual training, to leaders in performance management of employees, talent development, and all other areas of employee relationsProvides recommendations and supports compliance with Federal, State and Local employment regulations including EEO, FMLA/CFRA, ADA with attention to changing CA legislation Works to support management and employees in the development and maintenance of strong work relationships, with a focus on the mission, corporate values and individual and team successes

• General HR administration, including review of current policies, offer letter templates, and FLSA employee classifications• Recruitment and onboarding utilizing BambooHR platform• Review and recommendations provided to senior management for improvement of internal policies, including onboarding strategies• Employee relations: managing and resolving employee concerns and complaints• Benefits and open enrollment administration and management

• Direct the development, implementation and ongoing management of policies, practices, and processes for human resources, including responding to employee grievances and complaints• Onboarding of new staff; benefits enrollment and continuing development of revised Employee Handbook• Establishment of new and robust IT infrastructure project, utilizing an IT consultant to install new WiFi systems and upgrade existing ISP service• Grant writing and editing for new funding opportunities for the organization in a short period of time

• Create and maintain personnel files in compliance with state and federal laws and regulations• Maintain the confidentiality of all personnel information, including pay rates, performance evaluations, and disciplinary actions• Administer employee benefits by familiarizing employees with the available benefits and enrolling employees when they are eligible• On-board new employees who join the organization by introducing them to other staff, the facility, and organizational procedures, as well as preparing space, equipment, computer and email logins• Provide coaching and ongoing support to staff, in the form of feedback and one-on-one planning to troubleshoot HR issues• Work with the organization’s information technology contractor to maintain the computer network, email, and other technology functionsAccomplishments to date:• Worked with IT contractor to migrate email system from Network Solutions to Microsoft 365 to improve communication and ease of access for employees on mobile devices• Worked with benefits broker to conduct Open Enrollment and processed employee benefits changes• Created Operations Manual to improve efficiency and maintain backup of Operations knowledge for potential successors to the position• Generated savings in Operations budget based on increased oversight of office supply purchases

• Ensured that the dependency children assigned to Court Appointed Special Advocate (CASA) volunteers received support on a daily basis to answer questions and problem solve issues • Edited and, in some cases, assisted in writing CASA Court Reports to convey the primary issues faced by youth in foster care system• Met the needs of volunteers and provided up-to-date information to CASAs regarding resources foster youth are able to utilize• Adhered to and enforced the policies and procedures that VFC mandates for all volunteers• Promoted the mission of Voices for Children in the community by volunteering at major events

• Provided general administrative support to further VFC’s goal of recruiting and training “Court Appointed Special Advocates” (CASAs) for foster youth in San Diego County• Edited and distributed monthly newsletter “CASA Courier” via e-mail• Input extensive amounts of data utilizing internal database (CASA Tracker), including input of children’s confidential case information • Ensured that volunteers and the general public were assisted and directed to the appropriate person, agency, or organization either by phone or in person• Retrieved Court Reports from CASAs via e-mail and entered reports into Tracker database; formatting the Court Reports for evaluation by Advocacy Supervisors

• Introductory position to insurance underwriting, including the analysis and application of appropriate business classifications and rates for new business, endorsements, and renewal premiums for commercial lines accounts• Interacted with agents to ensure their requests were fulfilled in a timely and efficient manner• Displayed excellent communication skills and calm under pressure

• Wrote and edited for CIGville, the company’s quarterly newsletter• Transcribed extensive letters, internal memos, and edited material for publication• Conducted final editing process for letters submitted to the California Department of Insurance

• Conducted website editing, research, and analysis for NTI Issue Briefs, medium-length reports on current international events related to weapons of mass destruction• Determined relevant topics for online publications and identified and corrected missing elements on the site• Collated hundreds of map coordinates and determined relevance of nuclear, biological, and chemical weapons sites for use in the Nuclear Threat Initiative’s Interactive Maps Project

• Conducted website editing, extensive research and writing on topics relating to Chemical and Biological Weapons Nonproliferation• Assistant to Research Fellow, Dr. Ken Coleman, on Botulinum toxin report• Collated and filtered relevant news stories for bi-weekly ListServ, a newsletter on topics pertaining to chemical and biological weapons security

• Extensive sales experience at trade shows representing online education products• Edited online education courses for California Association of Realtors, CCH (Accounting), Deloitte & Touche• Created original storyboard for children's E-Learning program• Answered high volume of incoming calls for technical support and general customer service