• Analyze data, trends and observations to provide detailed updates to mid-level management, including root cause analysis and recommendations to achieve district outcomes with partner District Managers in areas of regulatory compliance, risk management, and loss prevention• Experience leading and coaching enterprise change initiatives such as transition from, adoption of new software systems and tools, and implementation of new business processes • Mentor and train new team members, providing feedback, coaching on influence consultation vs direct management, and education on systems and tools.• Advise, monitor, track, and evaluate effectiveness of remediation actions in response to assurance activities• Partner and collaborate with other lines of business to resolve complex customer issuesIn this role, I led my teams through times of significant cultural change in 2016 when regulatory consent orders were given. I supported numerous initiatives and changes in operations, systems and within the digital transformation space. I was a region leader in complex transaction processing, understanding changes to CIP/CDD requirements and a SME for required entity supporting documentation.

• Train employees to understand and follow regulatory requirements, community bank policies, and proper escalation and reporting procedures. Hold accountable through performance management• Create and facilitate monthly Service Manager training in risk, customer experience, and performance management• Coach employees to business outcomes by building knowledge and skill in discussing credit and investment options and executing service standards to build and deepen customer relationships • Increase team member engagement and retention year over year.