Paula Caldwell personal email
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We are a travel agency that offers unique and exclusive travel packages B2B & B2C, for the affluent & luxury market. The packages that we have designed directly with our partners/vendors are not cookie cutter or of the norm. From fashion tours with known & up & coming designers, to visiting the set of your favorite Hollywood tv show; these are just a few of the experiences that we can offer.
Dioduet Travel
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OwnerDioduet Travel May 2001 - PresentSpringfield, Illinois AreaWe are a full service travel agency which specializes in custom & bespoke travel for the discerning & affluent market.
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Travel ContributorAffluent Society Sep 2020 - Feb 2021Contribute travel articles and offers to luxury destinations for their HNW clientele. -
InstructorComputer Sciences Corporation (Csc) Jan 2009 - Oct 2013Jacksonville, Illinois, United States- Created a comprehensive training manual for new hires, facilitating smooth onboarding processes and ensuring consistent training delivery.- Conducted training sessions for new hires and provided one-on-one coaching, enabling employees to quickly acquire necessary skills and knowledge.- Trained the call center team on new procedures and guidelines, ensuring adherence to industry regulations and company policies. -
Customer Service Team LeadComputer Sciences Corporation (Csc) May 2007 - Oct 2013Jacksonville, Illinois, United States- Assisted customer service representatives (CSRs) in finding answers to customer inquiries, ensuring prompt and accurate resolutions.- Coordinated with cross-functional departments to expedite client requests, streamlining processes and improving customer satisfaction.- Handled escalated calls, demonstrating problem-solving skills and maintaining composure in high-pressure situations.- Provided coaching and mentorship to CSRs, enhancing their performance and professional growth.
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Senior Customer Service RepresentativeComputer Sciences Corporation (Csc) Dec 2005 - Oct 2013Jacksonville, Illinois, United States- Assisted clients via phone calls and correspondence.- Assisted model office with software testing.- Processed loans, surrenders, cash withdrawals and 1035 exchanges.
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Senior Customer Service RepresentativeAig Dec 2000 - Mar 2005Springfield, Illinois Metropolitan Area- Assisted clients via phone calls and correspondence, for both clients and brokers.- UL SME. Worked with both Dallas & Springfield Management to successfully transfer the UL block of business from the Dallas office to the Springfield office. Assisted csrs and brokers with UL questions.- Processed loans, surrenders, cash withdrawals and 1035 exchanges.
Paula Caldwell Skills
Frequently Asked Questions about Paula Caldwell
What company does Paula Caldwell work for?
Paula Caldwell works for Dioduet Travel
What is Paula Caldwell's role at the current company?
Paula Caldwell's current role is Luxury Travel Agency Owner.
What is Paula Caldwell's email address?
Paula Caldwell's email address is di****@****hoo.com
What skills is Paula Caldwell known for?
Paula Caldwell has skills like Tourism, Leisure, Leisure Travel, Vacation, Tour Operators, Travel Management, Hotels, Cruises, Hospitality, Business Travel, Adventure Travel, Resorts.
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