Paula Cassidy Email and Phone Number

Spearheaded numerous complex projects including technology upgrades, services and procurement information technology projects for external customers. Key Achievements:Successfully managed and completed numerous technology deployments for one of IBM's largest customers.orDeveloped and managed budgets, determined project scope, liason between clients and staff throughout project lifecyle and ensured objectives were met.Led a team of 20 technicians to install a customized software application in over 230 locations throughout the U.S. over a 6-month period and completed project on time and within budget.Managed a platform upgrade project, which included the migration of 1,800 bank branches to the XP platform. At conclusion of this 12-month project, with support from over 120 dedicated resources, approximately 20,000 workstation migrations were successfully completed in 36 states.Recognized by customer for outstanding service performance and for effective utilization of resources.Achieved a high degree of customer satisfaction as result of projects being completed on time, within budget and with superior quality resulting in additional follow on business.

Responsible for the development and implementation of standardized processes/methodologies for the Project Management Office.Key Achievements:Developed, documented and implemented standardized processes/methodologies for the project management organization.Managed creation of on-line repository/database for processes and procedures and published documentation, which improved the organization's efficiency.Acted as an International Standards Organization (ISO) focal point and successfully led internal and external audits.Designed and managed an employee skills assessment tool which assisted in the identification of skill gaps and training needs. Assisted in the development of a customized in-house training program.

Responsible for providing project support as part of the project management office.Key Achievements:Developed and administered a Customer Satisfaction Program which helped to improve quality of service to clients. Documented detailed work instructions for the project management office.Promoted to Program Manager.