Paula Clouse Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

-Collaborated with cross-functional teams to identify customer needs, gather requirements, and prioritize features and enhancements-Maintained a product roadmap that aligned with company goals and objectives.-Communicated effectively to stakeholders across the organization-Created detailed product specifications and work with the engineering, design, QA teams to ensure on-time delivery

Spokane, Washington, United States

- Managed underwriting, onboarding, and customer service for $8B+ in annual processing volume through 20+ different SaaS platforms.- Owned onboarding 10k+ merchants annually, ensuring compliance with card brands rules and regulations.- Supported acquired platform integrations and migrations of over 30K merchants. - Managed payment support and underwriting teams for internal and external stakeholders.- Provided voice of customer feedback as acting operations Product Owner for development teams.- Created a unique Merchant level revenue analysis report, allowing for precision pricing implementation leading to $6M revenue increase.

Spokane, Wa

- Managed Extended Stay Hotel with $1.3M P&L increasing top line revenue 10% YOY with active rate management and B2B sales/marketing strategies. - Focused on Cost reduction and process improvement with implementation of Payment Processing, auditing and Property Management systems.

Passionate about immersive student leader ambassador travel experiences for international and domestic students. Coordinated and led over 2,000 students on educational trips to New York, Washington DC, Boston, Chicago, Los Angeles and Philadelphia. Focusing on leadership development, civic education and college preparation.