I am responsible for following up with and qualifying leads from multiple sources such as inbound marketing campaigns, online responders, events (virtual & face-to-face), and digital advertisement. Responsibilities:• Identify and engage with marketing ready leads resulting from demand generation activities and nurturing those leads to opportunities for sellers• Perform high volume calling with end-goal of identifying qualified opportunities• Collaborate with sales, marketing, channel, and alliance teams to identify target accounts and cultivate prospecting lists• Enhance contact and company data of prospective customers within CRM (Dynamics), ensuring information is accurately documented• Work alongside the Marketing team to identify trending verticals and to conduct data-driven communication with prospects• Maintain and provide reports on the status of leads and prospecting activities.

Drive issue resolution for ClientsBillingNetwork and connectivityPolicy related concernsMaintain Personal KPI targetsAverage Handle TimeIssue resolutionCustomer satisfaction

Incident managementCase managementFOllow upCommunication etiquetteMaintain Personal KPI targetsTime to resolveEnd user satisfaction