Paula Cortes Email & Phone Number

New Jersey, United States

New York, United States

Bogotá, Distrito Capital, Colombia

• Launching and operating on-site stores and warehouses (grocery, retail, local stores).• Verified product catalog, compliance with standards, process improvement, and ensured satisfactory final destination to enhance end-users.• Identifying and implementing process improvements to enhance operational efficiency and improve customer satisfaction • Management of online store settings.• Trained and supported for new employees.• Operated with Content Management Systems (CMS) and CRM Software.• Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps.

Bogotá, Distrito Capital, Colombia

•Troubleshooting and keyboarding skills, ability to navigate cms systems, work with confidential and legal information, between internal and external stakeholders.•Systematized and cataloged new merchants' online catalogs free of grammar, punctuation, and spelling errors.•Catalog updated by season and market trends according to branding strategies. •Supported a dynamic, goal-oriented team focused on continually improving systems and processes to boost merchant success and efficiency.•Operated CRM databases such as Zoho, Periskope, BPM Software such as KissFlow, Trello, Slack•Support in mapping integrations (POS) Merchants AAA category | Col, Bra, Mex•Generated training and feedback for new employees

Bogotá, Distrito Capital, Colombia

• Supervised a customer support team of 10 members, prioritized, reducing delays, minimized risk, and monitored performance using CRM software.• Conduct daily performance reviews.• Provide backup support to the team and making sure department goals are met.

Bogotá, Distrito Capital, Colombia

Achievements:• Promoted to a high position as a Team Leader.• Offered alternatives and negotiated with customers requesting service cancellations, resulting in a 10% decrease in cancellations.• More than 60% of delays orders and complaints were resolved on time, propose solutions and develop/execute solution implementation plans.• Trained new employees to use CMS interfaces and perform customer service support.• Executed compensation processes, resulting in 30% satisfied customers with actions taken to rectify negative experiences.• Mastered the use of Google Maps and CMS database to enhance delivery speed.• Innovatively customize interactions based on customer preferences and history.Responsibilities and Duties:• Resolve issues and delays, as quickly as possible across multiple channels including phone, email and live chat.• Collaborate with a team of fast-paced• Manage database• Support Drivers and Customers through the CMS system•Avoid purchase cancellations and ensure stakeholders satisfaction

Bogota, D.C., Capital District, Colombia

-Lead guest to their destinations, maintain order in and out of theater-Operated POS system for all transactions including proper cash balancing, provide movie info, enforce film company and theatre admittance polices. -Inspect theatre property to ensure that all is clean and in good working order for the opening.-Prepares food and properly operates cooking, warming, and popping equipment.-Responds to questions from guests in a professional and quality customer service manner.

Bogota - Colombia

-Verified personal information by making phone calls to onboard clients, while providing great customer care.-Conducted various administrative activities, including prepared archives, handling correspondence, maintaining the accounting transactions log, responding to emails, drafting letters and adhering to appropriate accounting procedures.

Bogota, D.C., Capital District, Colombia

Listening And Speaking I English As A Second Language, Language

English - Advanced I, Bilingual And Multilingual Education

Cultural Exchange, New York

-Provided childcare assistance for three little ones with daily routines, executing problem-solving abilities, good in time-management.

Ingles

El nivel B1 de inglés es el tercer nivel del Marco Común Europeo de Referencia (MCER),

Associate'S Degree, Market Management

Develop ideas of products and services for the incursion and penetration of local, regional, national and international markets; along.

Accounting Of Commercial And Financial Operations, Business, Management, Marketing And Related Disciplines

Principios Para La Implementación De La Norma Iso 9001:2008, Administración Y Gestión De Empresas, General

La norma ISO 9001:2008 se basa en el cumplimiento de un sistema de gestión de calidad centrado en los elementos de administración y.