Facilitate cultural and conversational gaps between English and Portuguese speakers.Translate documents with various areas of expertise: technical, legal, medical, literarySubtitle and captionVoice Over

· Responsible for setting up new and incremental on boarding accounts and relationships for billing purposes. Some of the responsibilities include read and interpret fee schedules according to their region of performance, daily contacts with Relationship Managers, Client Services Officers, and Revenue Management for follow ups and clarification. · Generates and verifies first invoices for the new on boarding relationship before it is released into ongoing Production. · Monitors not funded accounts and accounts with activity in Suspense queue. · Creates and distributes Weekly Suspense report with detailed analysis to Senior Management and Metrics.

· Responsible for the production and distribution of Control Reports that support all operations within theTrade Settlements area for Global and North American Trade Operations. · Provides domestic and global analysis of Treasury Charges and claims to operations and Client Services areas. · Ensures data consistency between EF&L database and MIS reporting being extracted through global systems (such as CATS/PETS, NOSTRO, Business Objects). · Root Cause Analysis (MIS Reporting) for all North American Treasury Charges. · Research and closure of Recovery Charges allocated to WSS North America. · Assist the team with issuing client and broker claims. · Created the initial workflow and initial concept of the Back value Database and assisted the Developers with the calculation process to be included in the Database as part of the automation. Participated in the setting up, testing, and release of the database to provide a more efficient and better controlled environment for processing back value requests that come through the Cash Management Team.

· Analyzed efficiencies for Trade Settlements by monitoring the various systems used for transaction input, reporting eventual breaks and trade fails and ensuring daily output standards in which quality and timeliness are met (Q&C duties). · Coordinated intra-day and end of day prioritization and reconciliation of control report process. · Responded to internal and external inquiries related to transactions' discrepancies. · Assisted with the analysis and identification of problem areas to help increase production. · Worked as the link between the Reconciliation area and the Trade Settlements group to help resolve outstanding items and exceptions posted to the various DDAs.

A valued contributor in the transition and further success of a newly relocated department assisting in the planning and implementation of several key desktop automation and productivity initiatives.Developed database of special Corporate Actions Events to help reduce redundancies, realize time efficiencies, and better track deadlines, cutoffs dates, and extensions of offers.Identified tedious manual processes that could be made more efficient with the use of desktop technologies helping to reduce expenses and realize additional efficiencies.Audit check for the department helping to significantly reduce errors and potential losses.Thoroughly researched corporate actions from various vendor feeds to ensure accurate and timely client notification and adherence to service level agreements.Consistently met and exceeded departmental and corporate action deadlines reducing risk for the firm and helping to build client satisfaction.With the use of available reporting and business objects, identified in-house (physical) securities that may be subject to corporate action events helping to further reduce risk exposure.Utilizing existing database reporting, implemented new procedures for cross-departmental reporting which helped to realize a time-savings of over 5 hours per week.Created and delivered Discover USSO presentation for Information Services group.Implemented error-tracking system to help mitigate risk and prevent loss.

Auto Insurance Company - bought by ProgressiveIssued checks to Agents. Maintained Insured accounts and responded to inquiries via phone or mail. Posted payments to accounts – daily reconciliation and reports.

· Supervised a staff of customer representatives and production professionals. Provided feedback and coaching to professionals to improve performance, reinforce positive performance, and identify learning opportunities. · Responsible for hiring and training. · Implemented Client Relations Unit for store to better assist clients and offer a more personalized printing service. · Daily Operation duties included: purchase and inventory, Billing and Invoicing, Accounting and Reconciliation · Reduced costs and increased productivity by establishing an innovative partnership with Cannon Outsourcing.TRAINING & DEVELOPMENT, SUPPORT INTENSIVE TRAINING