Paula Devore Email & Phone Number

An experienced and highly stimulated professional whose recent tenure, which has been comprised of routinely orchestrated pressures and detail-oriented activities, will contribute to an environment that meets and surpasses expectations. Having performed at high levels for more than 20-years lends itself to quick learning and the absorption of new and fascinating skills with the purpose of demonstrating criteria for rapid advancement. CAPABILITIES•Ensure company policies are adhered to by accurately entering orders into ERP and CRM systems•Process orders, change orders, on-hold-orders, and cancellations ensuring daily quotas are met; validate customer information to meet requirements; advance or expedite orders as required •Provide customer service/support by handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, and in-person•Run reports and monitor order flow, etc. and follow established SOP’s and best practices •Manage payment disputes by working with accounts receivable (AR) SALES SUPPORT REPRESENTATIVE RELEVANT EXPERIENCE•Supported changes and worked to achieve company goals with a positive attitude.•Accepted several responsibilities, including Lead Person for audits, working with the VP of Compliance, management, co-workers and other departments.•Maintained Sales Matrix with correct pricing and information to comply with Upper Management and Company contracts, pricing and policies. •Working with outside companies and employees to search for new product requests, checking delivery times, and leading team meetings.•Completed Presentation and Training for Sales Teams, New Hires and continued education on policies, pricing, product, usage, and completion of contracts/forms and required authorizations.