Paula Dias

Paula Dias Email and Phone Number

Lead Customer Success Manager na Syniverse @ Syniverse
tampa, florida, united states
Paula Dias's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
Paula Dias's Contact Details
About Paula Dias

Paula Dias is a Lead Customer Success Manager na Syniverse at Syniverse. She possess expertise in gsm, ip, 3g, umts, telecommunications and 12 more skills. She is proficient in Francês, Inglês and Espanhol.

Paula Dias's Current Company Details
Syniverse

Syniverse

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Lead Customer Success Manager na Syniverse
tampa, florida, united states
Website:
syniverse.com
Employees:
2000
Paula Dias Work Experience Details
  • Syniverse
    Lead Customer Success Manager
    Syniverse May 2021 - Present
  • Telefónica Global Solutions
    Engineer
    Telefónica Global Solutions Jun 2012 - May 2021
    Rio De Janeiro E Região, Brasil
    - Primary responsibilities focus on coordination & implementation of global roaming project including commercial (Planning & IRA & Launching coordination) and technical (IREG & TADIG) activities;- Planning and organizing group activities;- Attending weekly follow-up conference calls with Telefónica operators & internal members;- Prepare monthly status reports;- IREG testing (GSM, GPRS, UMTS, CAMEL, LTE & 5G NSA) and network faults troubleshooting. Familiar with ADECEF remote testing tool;- TADIG Validation. Familiar with TTT (TAP testing tool - GSMA).
  • Oi/Telemar
    Consultant Telecom Specialist
    Oi/Telemar Jun 2008 - May 2012
    Rio De Janeiro E Região, Brasil
    - Performance in Intelligent Network Planning Area; - Project Development for Telcordia Inteligent Network Platform, including services specifications, presentation of project to interface areas (Operations, IT, Marketing and developers), supervision and final approval of projetcs; - Impact evaluation of projects implementation with IT and Operational areas;- Technical support to Marketing area for development of new prepaid services and offers.
  • Claro
    Senior Engineer
    Claro Jun 2006 - Jun 2008
    Rio De Janeiro E Região, Brasil
    - Performance in Operational Support Area - Execution of activities related to VAS platforms (MMS, SMS, VMS, Device Manager, OTA and WAP)- Development of documentation related to new platforms acceptance; - Responsible for national homologation tests of handsets and sim cards, including 3G technology;- Configuration of MMS platform to provide support for new handsets;- Configuration of Device Manager Platform to provide support for new handsets.
  • Tim Brasil
    Engineer Ii
    Tim Brasil Oct 2004 - Jun 2006
    Rio De Janeiro E Região, Brasil
    - Performance in VAS and Roaming Planning Area;- Responsible for planning and implementation of VAS Project’s regarding Voice Mail, Unified Messaging, WAP Gateway, Multimedia Message Center, Vídeo Streaming functionalities;- Technical Support for Marketing area for development and offer of new services;- International Roaming support for voice, GPRS and CAMEL tests;- Execution of CAMEL and IR24 tests in Ericsson MSC’s;- Budget achievement control of VAS projects using, among others tools, SAP R/3.
  • Oi/Telemar
    Trainee / Junior Engineer
    Oi/Telemar May 2003 - Sep 2004
    Rio De Janeiro E Região, Brasil
    - Performance in Operation Area of International and National Roaming;- Responsible for IR24 and CAMEL tests for Inbound and Outbound Roaming Agreements;- Implementation and configuration of data partners in Nokia’s MSC;- Technical Support to the operators for tests validation of International and National Outbound Roaming;- Troubleshooting with customers in roaming.

Paula Dias Skills

Gsm Ip 3g Umts Telecommunications Gprs Vas Ss7 Wireless Voip Lte 2g Plataformas Wireless Lte Bss Voz Sobre Ip Tecnologia 2g

Paula Dias Education Details

Frequently Asked Questions about Paula Dias

What company does Paula Dias work for?

Paula Dias works for Syniverse

What is Paula Dias's role at the current company?

Paula Dias's current role is Lead Customer Success Manager na Syniverse.

What is Paula Dias's email address?

Paula Dias's email address is pa****@****ail.com

What schools did Paula Dias attend?

Paula Dias attended Universidade Federal Fluminense / Uff, Universidade Federal Fluminense / Uff.

What skills is Paula Dias known for?

Paula Dias has skills like Gsm, Ip, 3g, Umts, Telecommunications, Gprs, Vas, Ss7, Wireless, Voip, Lte, 2g.

Who are Paula Dias's colleagues?

Paula Dias's colleagues are Belinda Jablonski, Lu Hua, Rajesh Motipalli, Ezekiel Gandy Iii, Charlina Martin, Raghib Azam Syed, Kenneth Camacho.

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