Paula Diaz Email and Phone Number

Direct supervision of two Program Coordinators, one Program Support Supervisor and indirect supervision of two Program Assistants and up to 50 Student Employees, Manage the daily operation of the Student Services Office, Manage multiple office functions in an environment with competing demands while maintaining excellent customer service and attention to detail, Engage staff in development of ideas and innovations to streamline processes and improve service, Support and develop staff in their time management skills, project management, customer service communication, conflict resolution skills, attention to detail, and supervisory skills,ensure consistent and courteous customer service and accurate information is provided to customers,resolve complaints,review and assess requests for exceptions to policies as appropriate,responsible for coordinating the research, facilitation, data entry, and communication,coordinate office opening and closing duties including, telephone services and general office appearance,coordinate office customer service efforts, telephone,review outgoing communication for campus partners, and customers including emails, webpages, and applications,collaborate with HFS units as well as division and campus staff to maintain awareness of student and organizational needs related to housing application and assignment process,serve on departmental and/or University committees as designated,project manager for the assignment processes for all housing agreement types,maximize occupancy,administer a variety of complex priority systems that govern the assignment of residence halls, partner with Disability Resources for Students to ensure appropriate assignments are made for students with approved accommodations,collaborate with campus partners,review all current agreements to ensure that they meet the current business needs, while enhancing the student experience.

• Oversaw balancing of cash registers, reconciliations of credit card transactions and depositing establishment's earnings in the bank each day.• Responsible for accounts payable, accounts receivable and bi-weekly payroll.• Effectively managed paperwork for new hires and terminations.• Launched off-site catering business reaching out to community partners for collaborative event planning.• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.• Developed menus for special events, such as, Mercy Medical Center Merced Foundation Gala, Taste of Merced, weddings and wine tastings.• Created menus and special food offerings to increase revenue and meet the demands of continual changes in food trends.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.• Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.• Actively participated in ongoing customer service programs to build sales and rapport in community.• Purchased all inventory to meet the demands of the restaurant and cultivated strong vendor relationships.• Led and directed team members on effective methods, operations and procedures.• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.• Created fun team building activities to engage staff in up-selling to meet revenue targets.