Paula Escobar Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Contribute to a strong Risk Management culture through collaboration with other first line employees, second and third line functions to ensure Compliance, AML and or Operational Risks are identified mitigated, monitored, and reported on an ongoing basis.Supports the business group through internal/external audits and regulatory examinations and assist in development of action plans to resolve any identified issues.Acts as a subject matter expert in the evaluation, development and implementation of an internal control system.Monitors and advises on management of risk requirements within the defined risk appetite.

Toronto, Ontario, Canada

Responsible for leading the activities related to regulatory examinations, internal and external audits and Operational Risk issues for Personal Lending and Home Financing.Responsible to ensure loss events are accurately logged following robust investigations/root cause analysis and making sound recommendations on exposures related to operational losses.Ensure operational issues and events are logged and tracked appropriately and in a timely manner in our book or records.Complete refresh and updates to the PRC PSPRA (Product/Service and Process Risk Assessment Program) for Canada Personal Lending and Home Financing.Support Senior Manager in the creation of departmental procedures. Assist with managing audits by vetting evidence before submitting to auditors to validate accuracy and completeness and participate as one of the point of contact during the engagements.Act as a BCP back up coordinator (in training)

Canada

Manage and lead internal controls reviews from planning, execution to the reporting phase while performing designed assessment and operational effectiveness reviews to identify gaps, improvement opportunities, and issues in Wealth Management and Capital Markets Units.Successfully lead 8 PRC (process, risk, and control) engagements during last two years obtaining a perfect score during quality reviews, finishing engagements timely and issuing final reports by prescribed deadlines.Build, develop and maintain effective relationships with internal business partners by leading the Ops tester forum that encourages knowledge sharing and consistency within North/South teams.Member of people strategy counsel. This committee is fully dedicated to reinforce recognition and promote knowledge sharing by hosting quarterly Fiestas, lunch and learn sessions and employee appreciation events.

Independent review of financial, SOX, regulatory, key and unit specific controls of Product Opetations Unis; including leading PRC engagements, conducting PRC refreshes and performing issue validation. Providing assurance on the effectiveness of internal controls and translating results into issue management reporting.Assist Business Units with the development of action plans to close gaps identified during control reviews and internal audits leading to closure of 140 operational issues in a 24-month period.Perform remediation validation assessments for Business Units to independently validate that control deficiencies identified by Corporate audit have been remediated.In depth knowledge of Bank's regulations, policies and Product Operations procedures.

Direct supervision of teams managing non-performing mortgage, loan and credit card portfolios across Western Region, Ontario, and Atlantic provinces while adhering to policies, procedures and regulations.Accountable for coaching, mentoring, and developing 2 team leads while managing 39 direct reports during the migration of the Western Region portfolio from Calgary to Mississauga centre and launch of the dialer technology.Lead large teams through significant changes while achieving department goals such as reducing Mastercard losses by $ 2,578,535, reducing Personal Loan losses by $ 716,096 as well as obtaining 84% Employee Engagement Index during BMO pulse survey for that year.Lead Mastercard High Risk team during NCCS host system migration to TSYS. Support project team post TSYS implementation in identifying issues and monitor solutions.Ambassador of Think like a customer event by hosting quarterly events oriented to non-facing employees with the purpose of educating them how their contribution impacted the client experience.Knowledgeable of the Bank's operating Systems; CCAPS, NCCS, MDIF, MECH and TSYS.

Manage complex portafolios while assesing risk and determine best course of action to maximize recovery of non performing accounts such as Small Business MasterCard, Personal Mastercard Accounts, Personal Loans and Secured Loans.Assist manager dealing with customer escalation calls, completion of manager's worklist and supporting new hires.Change champion for loans team as part of the Lean Six Sigma initiative.Create and deliver "A day on the life of Mastercard" event. The objective was to deliver a presentation to attract talent from other areas and to use deck as training material for new hires.

Certificate In Risk Management 2019

Leadership Development Program Cornerstone & Capstone, Organizational Leadership

Leading Diverse And Inclusive Teams, Human Resources Management/Personnel Administration, General

Fundamentals Of Customer Experience, Customer Service Management

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Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General