Paula Frith Email & Phone Number

Maidstone, Gb

Maidstone, England, United Kingdom

Maidstone, England, United Kingdom

PA to BIA Manager/ Business Support Officer in providing support to the Management Team within the DoLS Team, to ensure the effective delivery of services To assist in the smooth running of the office and take a proactive role in the day-to-day functioning of the team. Undertake the day-to-day administrative and comprehensive business support functions to the BIA Manager and the DoLS Admin Team. Review and update office systems in an accurate and timely manner. This includes mailboxes and information management systems, databases, and electronic files .Tracking key documents, to ensure that files are constantly updated and that systems are adapted to improve effectiveness inline with the County's Record Retention Policy, GDPR, Data Protection and Freedom of Information protocols. Quality assure data held on different systems to ensure accuracy, in order to provide reliable information on which management decisions can be made. Produce all types of documents and presentations, drafting routine correspondence on behalf of the BIA Manager and BIA and tracking responses within appropriate timescales, presented professionally and accurately. Arrange and coordinate meetings on behalf of the BIA Manager, making best use of technology to prepare and support the meeting. To ensure that meetings run effectively, action points are followed up and accurate records are distributed as appropriate. Support the DoLS with business-related queries Collating DoLS figures and feedback for management. Complete all pre-employment checks including DBS checks, obtaining references, training documents. Updating BIA personnel files Organising training/Certificates for Best Interest Assessor. Managing Rota's for BIA. Managing enquires from admin staff, Best Interest Assessor's, Management. Managing processes for BIA. Processing DoLS application. Assigning assessments to BIA uploading paper work to mosaic. Informing care home and personal representatives of the out comes of the applications.

Maidstone, England, United Kingdom

Maidstone

My main role Concessionary Fares specialist. This involves leasing with our Concessionary Fares senior officer, fraud department, line manager and customer advisors. In my day-to-day role I use various systems to answer internal and external emails, providing training and designing training manuals, dealing with application, evidence and general enquires as well as taking telephone enquiries from advisors/customers. All these are managed by having to reach time targets, quality of administrative. The employee representative role involves organising events for staff ranging from staff parties to raising funds for charity to organising staff feed back surveys regarding the company or events on how we can improve on what we are doing well. Attending monthly meetings with other representatives throughout the UK. I also take calls for over 30 different services in busy times as a customer service advisor which involve liaising with the different services via telephone/email or the various systems we use to communicate to each department, making sure procedures are followed and data protection is abided to. • Deliver a high standard of service, in a confident, professional, and friendly manner liaising with 24 different services.• Achieve and exceed agreed personal, team and contractual targets becoming customer advisor of the month, customer quarter. Keeping to PCA and stats.• Contribute to the development of staff offering support within the team. • Ability to understand and refer to business procedures.• always Communicate clearly and openly and display excellent listening skills. • Ensure a positive attitude and high level of commitment at all times.• To ensure all client details are captured and updated appropriately using an array of programs.• Became a Concessionary Fares Specialist and Employee Representative after 4 months of being with the company.• Excellent standards of departmental administration skills using Microsoft systems. .

United Kingdom

• Cashier role provides the first point of contact for customers and is responsible for providing a high quality, personalised, friendly, deficient and customer - driven service by pro-actively identifying and addressing customer needs, sustaining a high level of energy and be driven to achieve challenging targets.Identifying common fraud/errors/irregular transactions, taking appropriate actions to resolve or refer. Adhere to financial regulations, legal obligations and data protection rules.High quality, personalised, friendly, efficient and customer driven service by pro activity identifying customer needs at a high level.• Achieved targets set within the role (KPI)• Identifying fraud, errors/irregular transactions, taking appropriate actions to resolve or refer.• Meeting deadlines taking on board new ideas and adapting to them.• Cash Management

Grove Green Maidstone

Working and relating to others, communicating, managing tasks and solving problems, applying numeracy, applying technology, applying design and creativity, work role, business support systems, displaying and merchandise presentation. Processing petty cash and invoices, stock handling, , processing payments. Providing information to customers/ clients• High quality, personalised, friendly, efficient and customer driven service by pro activity identifying customer needs at a high level.• Achieving targets set within the role• Identifying fraud, errors/irregular transactions, taking appropriate actions to resolve or refer.• Meeting deadlines taking on board new ideas and adapting to them.• Cash Management

Admin duties.1993: General administration, Communicating information, data processing, mail handling, , liaising with callers and colleagues, creating and maintaining business relationships, , storing and supplying information, telecommunications and date transmission, reception, arranging travel and meetings.

G.C.S.E

Employment Law Diploma, Employment Law Diploma

Activities and Societies: overview of UK employment law. You will learn how the law affects employers and workers across many domains.

Business Basics Diploma, Business Basics Diploma

Starting your own business, where to begin, generating ideas and personal qualifies you are going to need. Understanding the importance.

Admin & Pa Diploma, Business Administration Diploma

Introduction to the PA Course Diary management Business Letter Writing Composing Faxes, Memorandums and Emails Telephone Skills as a PA.

Diploma, Office Management, Level 3

Activities and Societies: How to handle staff and understand their performance The legal side of various policies and health and safety.

Education record