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@sebgroup.com
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Paula Hassel is listed as Service Lead I Customer Experience I Customer success at Orangit, a company with 12 employees, based in Espoo, Uusimaa, Finland. AeroLeads shows a work email signal at sebgroup.com and a matched LinkedIn profile for Paula Hassel.
Paula Hassel previously worked as Service Lead at Orangit and Service Manager at Topcon Healthcare Europe. Paula Hassel holds Vocational Qualification In Business And Administration, Liiketalouden Perustutkinto from Suomen Liikemiesten Kauppaopisto/ Helsinki Business College.
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AeroLeads found 1 current-domain work email signal for Paula Hassel. Compare company email patterns before reaching out.
This has been said about me:"Paula is always ready to step into customer service situation and get things done. She has a great ability of juggling a lot of tasks all at once. She's also amazing at communicating with people and is not afraid to help out with customer cases that need a second opinion.""Paula always approches issues with a killer combination of determination and her great sense of humor."Feedback from 2023 THS Value Award for the company core value "Service":"Paula embodies Service, meaning that she promotes for an attitude of service, she's serving us and our customers in the fastest and most sustainable way and she helps others to grow"."Always thinks customers first"."Her attitude is encouraging and she goes forward with the smile"."Paula has being held to high standards regarding customer service and communication. Paula is customer-oriented, she has been helping us to increase customer trust by providing excellent services, answering customer concerns and changing protocols to better support the customers"."She seems to go an extra mile when comes to helping customers and colleagues".***I live and breathe the customer experience. There's always something to improve.Customer is in the center of everything I do. I have a passion for creating, maintain and develop processes that increase customer experience and to improve customer success & quality. I focus on long term continuous improvement and development, starting from small every day tasks. I value the importance of clear communication towards all stake holders.I'm the Doer, I want to get things done. I am inspired by simplicity and striving for excellence.Happy to discuss more!Contact: send message via Linkedin or via email.******#service management#customer success #customer experience #cx#service development #process development#customer service#support#advisor#specialist
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A career timeline built from the work history available for this profile.
Helsinki Metropolitan Area
Part of extended leadership team and owner of several customer accounts.My tasks include:-regular communication with named customers-facilitating customer meetings, internal planning meetings-responsible for prioritization, monthly reporting (internal and external), contract negotiations-upsales to existing customers-improving customer experience
Helsinki Metropolitan Area
Main contact point to direct customers (the biggest optical chains in Finland) and primary contact point to distributors in EMEA region in all things in service and service management. Main tasks:-improve customer service experience, engage customers and facilitate organic growth-take ownership of customers issues, manage change and service requests.
Espoo
As a customer service specialist comprehensive multi-channel customer service for forest owners via telephone, email, chat, Facebook and occasionally face-to-face in Finnish and Swedish. In addition also working with forest and member payments, reporting and campaign outbound calling.Using daily/regularly SAP (also CS module), Genesys and Microsoft.
Espoo
-Register and coordinate reported customer service requests related to Healthcare IT and Medical Imaging products, which includes answering and supporting our customers in service support requests in accordance to customer service level agreements (SLAs), severity level and valid case handling policy. -Monthly SLA reporting for the managers and the.
Helsinki Area, Finland
Customerservice with different financial processes working mainly with B2B invoicing and processes related to that as well as e-invoicing solutions and official notices within TYVI. Services provided by email, phone and chat, using several systems and platforms (service now, SAP, Salesforce..). Knowledgement about understanding total customer journey.
Helsinki
Daily tasks in the NAV calculation of mutual funds:Inserting of trades into the NAV calculation systemCorporate actionsUpdating pricesReconciliationsNAV calculation for different kinds of mutual funds (equities, bonds and funds of funds)Financial reporting (monthly, quarterly and yearly)Also representing shareholders in several Annual General Meetings.Job.
Helsinki
**job rotation**-Structured products * selling and buying index loans-Dividends, interests-Commercial papers
Helsinki
Specialist in customer service. Customer contacts of corporate and consumer card products and their related additional services via telephone and email in Finnish, Swedish and English. The contacts handled all kind of matters from using the card to making shorter payment agreements, even selling additional services. Handling customer related Back Office.
Helsinki
Incoming calls,Face-to-Face customer service, helping marketing, helping customer service dept.
Helsinki
Customer service and sales support/coordinator in Communication department. Correspondence towards suppliers, customers and other stakeholders. Item orders, warehouse account and travel arrangements. In my work I used Finnish, Swedish and English.In addition I also helped to make customer satisfaction surveys, exhibitions and worked in Economy department.
Helsinki
Company's reception and incoming calls, guests, posts, travel management and different assistance work.
Helsinki
Other employees you can reach at orangit.fi. View company contacts for 12 employees →
Ossi Pihlaniemi
Colleague at OrangitHelsinki, Uusimaa, Finland, Finland
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PP
Pekka Piispanen
Colleague at OrangitTampere, Pirkanmaa, Finland, Finland
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MR
Miikka Roini
Colleague at OrangitHelsinki, Uusimaa, Finland, Finland
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MK
Marita Klaavu
Colleague at OrangitHelsinki, Uusimaa, Finland, Finland
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NT
Noora Turunen
Colleague at OrangitEspoo, Uusimaa, Finland, Finland
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DG
Diana Giova
Colleague at OrangitHelsinki, Uusimaa, Finland, Finland
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SB
Sami Bister
Colleague at OrangitVihti, Uusimaa, Finland, Finland
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JN
Jalle Nyberg
Colleague at OrangitHelsinki, Uusimaa, Finland, Finland
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PM
Petri Mattila
Colleague at OrangitHelsinki, Uusimaa, Finland, Finland
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TK
Tea Kauppinen
Colleague at OrangitEspoo, Uusimaa, Finland, Finland
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Marketing Thesis: "Messut asiakassuhteen ylläpidon välineenä", grade 3/5.
Introduction to Management 6 academic credit, Aalto Open University 2013 Human Resources 7 academic credit, Open University of Vaasa 2013.
Quick answers generated from the profile data available on this page.
Paula Hassel works for Orangit.
Paula Hassel is listed as Service Lead I Customer Experience I Customer success at Orangit.
AeroLeads has found 1 work email signal at @sebgroup.com for Paula Hassel at Orangit.
Paula Hassel is based in Espoo, Uusimaa, Finland while working with Orangit.
Paula Hassel has worked for Orangit, Topcon Healthcare Europe, Metsä Group, Agfa Healthcare, and Opuscapita.
Paula Hassel's colleagues at Orangit include Ossi Pihlaniemi, Pekka Piispanen, Miikka Roini, Marita Klaavu, and Noora Turunen.
You can use AeroLeads to view verified contact signals for Paula Hassel at Orangit, including work email, phone, and LinkedIn data when available.
Paula Hassel holds Vocational Qualification In Business And Administration, Liiketalouden Perustutkinto from Suomen Liikemiesten Kauppaopisto/ Helsinki Business College.
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