Paula Jessen Email & Phone Number

Responsible for designing and executing all educational programs that involve children at the resort.Oversee the daily operations of the department.Direct management of the program. Interview, hire, train the department staff, and coordinate additional staff members from other departments.Strategize, organize and execute all special event activities for special occasions for groups and social functions. Attend necessary meetings for constant communication including managers, staff and department meetings. Maintain profitability of the department to support overall resort operations. Maintain a budget, payroll control, supply management, amenity offerings while evaluating the cost-effectiveness of the operation.Develop and create a Standard Operating Procedure and training program for the department programs to be used for future projects. Manage the marketing of the department. Maintain relationships and communication with guests. Develop relationships and work with department heads to ensure the successful operation of the department. Meet and exceed gross profit goals.

Oversee daily operations, scheduling and supervise team performance and communication. Responsible for maximizing customer satisfaction through effective communication and problem-solving.Oversee the recruitment, hiring, and training of staff to further company goals and sustain high customer service.Manage daily customer inquiries, complains, and implement actions to correct the deficiency in service.Strengthen relationships with internal staff to enhance customer service processes and procedures. Create and sent invoices to customers; process and register payments in the system.Keep the record and maintain updated reports related to daily operations and feedback provided by customers and present reports to the director of the departmentMonitor employee productivity and optimize procedures to reduce costs.Meet and exceed gross profit goals.Maintain relationships and communication with clients and purveyors.

Conduct several crisis counseling sessions weekly.Interview and assess a large group of people each week.Implement plans for each family to overcome difficulties.Interview clients individually, and with families to determine what case management plan would best address their needs.Communicate regularly with family members and significant others during the intervention process.Present case history material for review and discussion with other staff members.Refer people to other mental health resources in the community for further services.Orientate ongoing education and training opportunities to people attended, to further develop professional skills.Refer patients to outside social service providers to address psychiatric and personal issues.Maintain case history records and detailed reports under strict deadlines.Manage caseloads, set up family meetings, and acted as an advocate for children rights.Detection of child abuse, domestic violence, and other situations in addressing them to law agencies.Maintain case history records and detailed reports.Develop workable solutions for recurring problems for children and their families.Practice cognitive behavioral, motivational enhancement and structural family intervention.

Bogotá D.C. Area, Colombia

Review district laws to verify standards compliance related to childcare.Assess district laws to certify standards for safe environments in the district daycares.Visit district daycares to corroborate compliance of legal and security standards.Visit district daycares to verify compliance of hygienic conditions in the facilities.Meet with the director of each daycare to inform them of the results of the assessments and suggest solutions to the issues found.Follow up to ensure improvement plans have been implemented.

Bogotá D.C. Area, Colombia

Organize activities that developed children's physical, emotional and social growth.Establish and maintain a safe environment for the children.Use clear communication and professionalism to develop constructive relationships with families.Physical and verbal interaction with children throughout the day.Elaborate and execute workshops for children and parents.

Esl

Bachelor Of Applied Science - Basc, Industrial And Organizational Psychology

Consumer behavior involves the study of how people- either individually or in groups -acquire, use, experience, discard, and make.

Bachelor Of Applied Science - Basc, Psychology