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An experienced Business Change result driven professional, I have a proven track record of delivering strategic transformation initiatives, leading key Business Change, process/system improvement and Operational savings for Global Blue Chip companies. Skilled in IT delivery, Business Process & Program Portfolio Management experience across the Telecom, IT & Finance industry using various methodologies to support both technical and non-technical environments. My strengths are in developing, leading and creating management frameworks to enable effective, consistent and measurable change with real revenue and operational savingsChange Agent – Leading transformation TOM, Governance, Kaizen & Lean Six Sigma Techniques leading to Operational efficiencies. Increasing productivity, headcount saving by increase capacity, Revenue contribution through Service credits savings.Customer Experience Champion – Designing customer experience ‘outside in’ approach into business process and driving improvement using customer satisfaction survey. Team Builder & Mentor – Developing high performance teams and mentor programme to IT and Business Process including virtually team. .Specialties: BPM Strategic Planning, PMO, Project & Programme management, TOM frameworks & Govenance, Process Design and Implementation, External and Internal Quality Audits, Document Control Management, Project Management, project delivery, Performance Metric Development.
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Vp It Portfolio LeadEverest Apr 2024 - PresentWarren, New Jersey, UsIT strategic portfolio senior leader responsible for overseeing and managing the strategic investment of the international IT initiatives. - Strategic plans- Governance and risk- Portfolio Management - Stakeholder Management - Tech Evaluation -
It Strategy And Transformation LeadEverest Aug 2021 - PresentWarren, New Jersey, UsAVP in a global environment influence and facilitate the transformation of processes at the ETS Group level and ETS Europe. Interact with functional/business to align priorities on Strategic initiatives.Leading and managing transformative solutions using innovative technologies.
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Head Of ChangeMarkel International Aug 2018 - Mar 2021London, GbReporting to the CIO as Head of Change my role is to prioritise, plan and deliver a £10m portfolio of strategic initiatives across all business areas, with end-to-end accountability for the portfoliodelivery and governance. Stakeholder management of business change and technology solutions which are planned, delivered on time, within budget and deliver exceptional service to our customers. -
Enterprise It, Business ChangeVodafone Oct 2013 - Jul 2018London, GbBusiness change lead for a major, multi year transformation programme of fixed line enterprise service delivery processes enabling IT adoption. -Lead business CRM transformation with all stakeholder groups, accountable to the Head of Function/Functional Directors receiving the change-Lead business design and change management across all receiving functions in UK Technology, Customer Operations, Enterprise Product, Group Enterprise Technology & Service -Operations, chairing a cross-functional Business Design Forum.-Accountable for definition of future state process design, target operating model and Process implementation-Definition of benefit and KPI dashvoard Led Enterprise IT Quality function to establish Process & Standards, Training, Test and Release Management to drive a cultural & transformational change (Customer Centric & Operational Excellence).-Define and implementation of the Enterprise IT Business Process Architecture, Governance Framework (ITIL) & Tools defining Key Process and Performance reporting .-Strategic transformation of Test & Release Management Process & Tools-Drive continuous improvement program to embed Process improvement into Business practice (LSS, Lean/Kaizen) -
Emea Director, Business ProcessLevel 3 Communications Jan 2007 - Sep 2013Broomfield, Colorado, UsJan 2007 – to dateLevel 3 Communications LtdEMEA Director, Business Process InnovationHead of Business Process Management Group for EMEA Region where I have lead Business Process Management, IT Application Development and Transformation. Developing and executing strategic programmes to embed a continuous process improvement culture. My role is to drive change through Business Process and deliver efficiencies for the Organisation. I also lead delivery of the EMEA regional Integration plans.Strategic Development and deployment of the Regional Transformation program (Lean Six Sigma, Kaizen) & facilitation of Business process improvement activity. Generate Cost Savings, track and reporting benefits.Develop implement and management of Organisation BPI Objectives, reporting Process standards, document management Development of Business Intelligence tools for Process Performance metric reporting.Manage Executive and Stakeholder partnership and communications, developed and implementation of Regional IT Governance directing IT investment & ROI benefit tracking and management of Business risksDevelopment and Management of High Performance Team and virtual Business Process practitioners (resource pool of Lean Six Green Belts & Kaizen Leads) & budget -
Qa/Pmo ManagerFinancial Services Authority Nov 2005 - Dec 2006Stratford, London, GbMy role was to establish and manage the IS Programme Management Office £500m portfolio and management for QA activities for IS.team of 6 My responsibilities include:Launch of the FSA IS Programme Management Office and Project/Programme IS Governance. Framework development and execution – management of £500m Portfolio budget.Launch Resource planning tool (CPS – Project server) including process, monitor tracking and reporting.Development of Target Operating Model Best Practice Model (ITIL/CMMi), IS Metrics, Risk Management process, monitoring and reporting structure.Management of Governance reviews of the Procurement process for IS Outsourcing agreements.Management of quality audits, communications, reporting metrics services. -
Project Quality ManagerSymbian Ltd May 2002 - Oct 2003GbMy role was to ensure the IS projects were compliant to the new project framework (PROPS, prince 2) and develop mechanisms to ensure product quality is achieved. Reducing development cycle time from 2 years to 6 months.Implementation Software Development Project Lifecycle in accordance with CMMi – Level 3.Development of Project Quality Plans to ensure project is delivered on time and scope & quality is achieved, conduct gate reviews.Create Quality Mechanisms for monitoring and measurement (Requirements, Testing, Defects, Releases, Quality & Training).Conduct Internal Audits & External Supplier Audits (ISO9001, CMMi). -
Senior Quality ManagerLevel 3 Mar 1999 - Feb 2002Broomfield, Colorado, UsMy role was to head up the Quality and Programme Management Office functions to ensure Quality Control and Product Assurance. Key achievements :•Development & Implementation of the Quality Management System (ISO9000) to ensure Quality Control across all platforms and products (SDH, IP, VoIP & NMS).•Plan and establish a project management office to control the cost, scope time and quality of major projects.•Develop standards and undertake the Internal and Supplier QA Audits. •Implementation of Core processes, Quality improvement initiatives and cross functional processes•Document & implement of Project Engineering, Software & PM lifecycles using appropriate methodologies•Drive projects through the Project Lifecycle from Concept to Project Handover and Support•Creation and implementation of web based document control system and processes to capture the Document Review Cycle•Management of QA & PMO Team
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Quality ManagerGlobal One Sep 1995 - Mar 1999UsHead of the UK Quality Function, responsible for the ISO9001 Quality Management System and roll-out of the company TQM Business Process Improvement exercise. My key responsibilities:Development and maintenance of the ISO9001 Quality Management System, management of Audits, Team and budgetStrategic design and implementation of Business Improvement Program, launch of TQM training and management of improvement projects. -
Personnel OfficerBritish Telecom Mar 1987 - Aug 1994London, GbPersonnel OfficerA HR Generalist managing all aspect of personnel issues for Group Headquarter Finance and Businessdevelopment.
Paula Joseph Skills
Paula Joseph Education Details
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London South Bank UniversityHuman Resource Management -
London South Bank UniversityPersonnel Management
Frequently Asked Questions about Paula Joseph
What company does Paula Joseph work for?
Paula Joseph works for Everest
What is Paula Joseph's role at the current company?
Paula Joseph's current role is Change Leader.
What is Paula Joseph's email address?
Paula Joseph's email address is pj****@****ail.com
What schools did Paula Joseph attend?
Paula Joseph attended London South Bank University, London South Bank University.
What skills is Paula Joseph known for?
Paula Joseph has skills like Business Process Improvement, Telecommunications, Change Management, Outsourcing, Business Process, Program Management, Management, Process Improvement, Pmo, Strategy, Quality Management, Quality Assurance.
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