Paula Killough Email & Phone Number

Amarillo, Texas, United States

- Designed captivating curriculum; delivered impactful presentations providing foundational education on annuities & mutual funds, including federal regulations (FINRA, ERISA, TRA-86, The SECURE Act, etc.) and various Qualified and Nonqualified Retirement Plans (IRC 401, 403, 408, 409, 457, etc.)- Pioneered high-level projects, driving collaboration and achieving successful outcomes through effective communication and task delegation.- Facilitated trainee performance feedback… Show more - Designed captivating curriculum; delivered impactful presentations providing foundational education on annuities & mutual funds, including federal regulations (FINRA, ERISA, TRA-86, The SECURE Act, etc.) and various Qualified and Nonqualified Retirement Plans (IRC 401, 403, 408, 409, 457, etc.)- Pioneered high-level projects, driving collaboration and achieving successful outcomes through effective communication and task delegation.- Facilitated trainee performance feedback conversations with leadership recounting attendance, participation, performance, and assessment results with recommendation of next steps.- Coordinated quarterly meetings with SMEs to ensure accuracy of curriculum.- Devised and administered team building exercises.- Conducted regular audits to optimize quality assurance processes ensuring compliance with KPIs.- Organized calibration meetings in collaboration with Quality teams to better analyze processes and identify inconsistencies.- Demonstrated expert communication skills by efficiently managing communications with high profile advisors, ensuring well-organized issue resolution and service delivery.- Wrote and distributed urgent job aids to communicate procedural changes and security alerts for teams.- Integrated work processes while ensuring exceptional service delivery by building client-focused relationships.- Supported call escalations and provided top-tier customer service for diverse stakeholders. - Streamlined escalations, helping to nurture key client relationships and a customer-centric work culture.- Implemented strategic problem-solving skills to quickly and effectively address issues, resulting in higher customer satisfaction ratings and experiences.- Mentored representatives, providing guidance and support, using clear communication and active listening techniques to create a work culture of transparency.- Leveraged attention to detail skills to execute tasks across various computer programs and online systems. Show less

Chandler, Arizona, United States

- Maintained safe and comfortable home environment for residents.- Created and facilitated exercise program, games, and social gatherings.- Prepared meals and assisted residents with daily acts of living.(Position accepted during interim of out-of-state relocation)

Amarillo, Texas, United States

- Integrated work processes while ensuring exceptional service delivery by building client-focused relationships.- Supported call escalations and provided top-tier customer service for diverse stakeholders. - Streamlined escalations, helping to nurture key client relationships and a customer-centric work culture.- Implemented strategic problem-solving skills to quickly and effectively address issues, resulting in higher customer satisfaction ratings and experiences.- Mentored… Show more - Integrated work processes while ensuring exceptional service delivery by building client-focused relationships.- Supported call escalations and provided top-tier customer service for diverse stakeholders. - Streamlined escalations, helping to nurture key client relationships and a customer-centric work culture.- Implemented strategic problem-solving skills to quickly and effectively address issues, resulting in higher customer satisfaction ratings and experiences.- Mentored representatives, providing guidance and support, using clear communication and active listening techniques to create a work culture of transparency.- Leveraged attention to detail skills to execute tasks across various computer programs and online systems.(Left position as a result of temporary out-of-state relocation) Show less

Amarillo, Texas, United States

- Effectively led and supervised a team of 10-20 direct reports per shift, guiding merchandising maintenance, cash flow, and positive team dynamics.- Engaged in interviewing sessions for prospective employees, contributing to hiring high-quality candidates.- Seamlessly handled customer complaints and challenges.