Paula King personal email
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A driven Head of Service with a highly successful record of delivering enhanced customer experience, achieving business efficiencies and effectiveness through the design and implementation of change management programmes. A strong leader of teams providing seamless customer and service migrations following company mergers and acquisitions. A talent for analysing complex situations, producing, communicating and delivering strategic resolutions.Specialties: Operational Trouble ShooterCustomer Experience ExcellenceBusiness TransformationStart upsMergers and AcquisitionSystems Management EngineeringAdvocacyEmployment LawNeuro-Linguistic Programming
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OwnerKing Trading Feb 2019 - Apr 2023
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Director - Crime ProgrammeHm Courts & Tribunals Service (Hmcts) May 2018 - Oct 2018 -
Head Of Global ProvideVodafone Mar 2015 - Feb 2018 -
Senior Manager Enterprise TechnologyVodafone Uk 2014 - 2015
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Programme Director, Professional CommunitiesBt Wholesale Aug 2008 - May 2010Responsible for the effective and efficient operation of Business Improvement and Programme/ Project Management Professionals. -
Head Of Service Enablement, Managed ServicesBt Wholesale Jan 2007 - Aug 2008Responsible for System / Product Development and Delivery within Customer Service (700+ agents).
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Head Of Ofcom'S Undertakings’ Programmes, Customer ServiceBt Wholesale Nov 2005 - Dec 2006Led Customer Service in delivering the obligations of the Telecom Strategic Review (TSR).
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Head Of Wholesale Access, Customer ServiceBt Wholesale Jan 2004 - Nov 2005Invited to return to BT to ensure that BT would meet its obligations towards Ofcom for Wholesale Line Rental.OfCom endorsement achieved.
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Head Of Service And Operations, Npower TelcoRwe Npower Mar 2002 - Oct 2003Headhunted to programme manage complex failing migration, and then to own end to end service delivery with revenue of £30m, and 300k customers.Reduced un-billable accounts to zero within 3 months. Customer service metrics improved from 30% to 100% in under 6 weeks.Drove the business into profitability during downsizing and sale of the customer base.Pivotal role in sale negotiations and successful migration of the customer base to Tiscali. -
Director, Emea Route ManagementConcert Global Services Nov 1999 - Mar 2002Responsible for the cost and quality of AT&T, BT and Concert's switched voice minutes terminated in Europe, Africa and Middle East.Merged two major organisations whilst maintaining day to day relationships and overachieving performance targets by 300%.
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Idd Cost Of Delivery ManagerBt World-Wide International Carrier Services Jan 1998 - Nov 1999Exceeded all targets through effective trading and management of £600m outbound costs, producing a £1.1bn inbound revenue. -
Product Launch ManagerBt World-Wide Uk Carrier Services Jan 1997 - Jan 1998Delivered product launch, process, supplier management and business planning in support of BT's wholesale portfolio.Accelerated delivery of new customer (OLOs) requirements.Re-engineered the Pricing Process which enabled successful migration of Other Licensed Operators (OLOs) to the new Network Charge Control regime.
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Major Programme ManagerBt World-Wide Uk Carrier Services Jan 1996 - Jan 1997Established a first class service organisation, within budget and timescale, through the migration of 220 service personnel and budgets, to create one of BT's first internal trading units.
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Sales & Bid Support ManagerBt World-Wide Uk Carrier Services Jan 1995 - Jan 1996Created a centre of excellence for sales support, business analysis and customer care supporting a sales environment which serviced 80 wholesale telco businesses and generated £300m. Achieved and maintained ISO 9000 approval.
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Control Manager, Installation And MaintenanceBt Business Communications Aug 1992 - Jan 1995Led national project for best practice review of resource structure and management processes.Accountable for the efficient and effective distribution of work to 300 engineering field personnel via a centre of excellence.Improved customer service performance and increased efficiency by 60%.
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Customer Service ManagerBt Business Communications Sep 1991 - Aug 1992Field manager responsible for the installation and maintenance of call routing apparatus and exchange lines for the business community within Exeter and Devon with the highest levels of customer satisfaction achieved in the region.First BS5750 registration achieved for the district.
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Manufacturing Systems EngineerLucas Engineering & Systems Sep 1987 - Aug 1991Sponsored Engineering undergraduate, various positions.
Paula King Skills
Paula King Education Details
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Contract, Equities And Trusts, European, Constitution And Administration, Land, Tort, Criminal -
Systems Engineering And Management -
St John'S Rc Comprehensive
Frequently Asked Questions about Paula King
What is Paula King's role at the current company?
Paula King's current role is Head of Quantum Technologies Department.
What is Paula King's email address?
Paula King's email address is pa****@****ail.com
What schools did Paula King attend?
Paula King attended Bpp Law School, University Of Bath, St John's Rc Comprehensive.
What are some of Paula King's interests?
Paula King has interest in Skiing, Civil Rights And Social Action, Snowboarding, Environment, Poverty Alleviation, Padi Dive Master, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Paula King known for?
Paula King has skills like Troubleshooting, Operational Excellence, Business Development, Management Consulting, Change Management, Customer Experience, Business Process Re Engineering, Programme Delivery, Strategic Planning, Agile Project Management, Outsourcing, Service Delivery.
Not the Paula King you were looking for?
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Paula King
Kent -
1christyhydraulics.co.uk -
2royalgardenhotel.co.uk, thezhotels.com2 +121231XXXXX
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