Paula Koppel Email and Phone Number
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My background is in social sciences where I learned how to conduct research (qualitative and quantitative both). I have always been very curious about how people think, behave and what triggers them.Researcher in heart.
Eesti Energia
View- Website:
- energia.ee
- Employees:
- 727
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Senior Customer ResearcherEesti Energia Jan 2024 - Present
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Founder, Visiting Customer ResearcherInsightful Oct 2023 - Present -
Visiting Lecturer Of Customer ResearchEstonian Academy Of Arts Sep 2019 - Oct 2023I was responsible for the User Research course at the Academy of Arts for five years. I designed the course so that the core part of it is doing actual research (from planning to gathering information to analysis to presenting the results). And each step is supported by theory classes. Every year we have had real clients who have given us the initial task as I believe that this gives a more close experience to real life. -
Senior Customer ResearcherVeriff May 2022 - Aug 2023As a Senior User Researcher I was working on two large projects. One of them was exploring a new business direction and my responsibility was to create an understanding of user and customer needs. The other project was about redesigning the way how the existing solution works and my responsibility was again to map the needs of the customers. -
Customer ResearcherVeriff Mar 2021 - Apr 2022I started my career at Veriff with researching and analysing the large topics like who are our clients, what are their needs and problems and what should be our value-offer to them. One of the results of this work was creating client personas - a communication tool that helps to bring everybody in the company on the same page.Another big project that I was working on aimed to improve the way we measure the accuracy of our verification decisions. And based on that to define how to improve our product.In addition, all kinds of research operations and enablement responsibilities have also been on my table. E.g setting up a research repository, setting up the system of recruiting research participants and rewarding them.
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Customer Success ManagerPipedrive Jun 2020 - Feb 2021I managed a portfolio of high-value clients. My responsibility was to be proactively in touch with them and make sure that we are aware of their needs. Based on that I was either introducing relevant existing product features or sharing their needs and feedback with the Product department.One of the most interesting and challenging experiences was when we revamped the sales reports views in our product. My role was to guide the clients in my portfolio through this change. -
User Research Team LeadPipedrive Jun 2017 - May 2020I was responsible for growing the team of User Researchers and Product Data Analysts from 0 to 13. And, therefore, also for setting up the team culture and processes to make sure we are focusing on the most important topics. My goal as a Team Lead was always to make my team members as independent as possible - meaning that they were responsible for prioritizing work within their field and I was rather a mentor/coach and the person who aimed to get rid of the obstacles that were hindering their work.
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User ResearcherPipedrive Apr 2016 - May 2017I am enormously happy I had the chance to be the first User Researcher at Pipedrive. My biggest accomplishment was establishing the role and cooperation with designers, PMs and other roles.I was responsible for planning and executing the studies to understand salespeople's lives and needs.Also started and ran two initiatives:1) Everybody Calls - all the new employees conducted a call or two with our customers to understand them better;2) Research Radio - shared a customer interview recording once a week with the rest of the company to bring our customers closer to us.
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ConsultantCivitta May 2015 - Mar 2016Worked with public and private sector both.1) Preparing project applications for EU funding2) Market research3) Consultations about organisation processes and structure -
ConsultantSa Harju Ettevõtlus- Ja Arenduskeskus (Heak) Sep 2013 - May 2015My main accomplishments:1) organizing a mentor program for 12 organizations2) organizing a study tour about social entrepreneurship to Sweden for 12 people3) organizing a gala event for around 120 people
Paula Koppel Skills
Paula Koppel Education Details
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Sociology And Human Geography
Frequently Asked Questions about Paula Koppel
What company does Paula Koppel work for?
Paula Koppel works for Eesti Energia
What is Paula Koppel's role at the current company?
Paula Koppel's current role is Identifying business and growth opportunities through user/customer/market research.
What is Paula Koppel's email address?
Paula Koppel's email address is pa****@****ive.com
What is Paula Koppel's direct phone number?
Paula Koppel's direct phone number is +372564*****
What schools did Paula Koppel attend?
Paula Koppel attended University Of Tartu, Tallinna Prantsuse Lütseum.
What are some of Paula Koppel's interests?
Paula Koppel has interest in Civil Rights And Social Action, Education.
What skills is Paula Koppel known for?
Paula Koppel has skills like Project Planning, Project Management, Teamwork, Patience, Public Speaking, Research, Event Planning, Coordination, User Research, Usability Testing, Interviewing, Cross Functional Teamwork.
Who are Paula Koppel's colleagues?
Paula Koppel's colleagues are Владимир Vvzu, Mihhail Sinkevitsh, Sten Saliste, Anna Reiter, Ivan Mihhejev, Cfa, Siim Ivask, Deniss A.
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Paula Elisa Zoé Köppel
Student Of Business Administration- Luxury Hospitality, Gastronomy And TourismBasel Metropolitan Area -
paula koppel
United States -
Paula Koppel
Nurse Scientist And Educator | Integrative Nurse Consultant And Health CoachUnited States2age-well-be-well.com, comcast.net
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