Paula M. Sanchez Email & Phone Number

Pembroke Pines, Florida, United States

Strive for excellence and go the extra mile in every customer interaction to deliver an exceptional customer experience. Build a loyal portfolio of existing and new customers. Recruit, lead, and grow a team with a growth mindset, passion, and enthusiasm. Exceed personal and team service and sales targets. Be the driving force behind new and ongoing service and sales opportunities – directly impacting our growth and success.

Pembroke Pines, Florida, United States

Responsible for maintaining personal goals of Sales, VIP activity, Conversion, SPH, DPT, UPT, Name capture, AE and Swarovski Crystal Society Sales. Drives brand loyalty by adopting an experiential selling environment, through nurturing authentic relationships, creating unexpected gestures and consistently providing the ultimate consumer experience. Creates a Collaborative Selling Culture in the store. Ensures associates are trained in the “Swarovski Experience” training program and other selling techniques. Demonstrates/Sells products to customers, explaining benefits, features, prices, quality, value, and other information. Builds the business through outstanding customer service.

Pembroke Pines, Florida, United States

Responsible for achieving sales goals, meeting merchandising brand standards, and delivering operational excellence through effectively leading a high performing team during their scheduled shifts. Responsible for all aspects of inventory control, visual merchandising, backroom organization, and store safety policies and procedures.

Florida, United States

Demonstrate identification and correction of Food Safety issues through daily alerts and management cycles. Perform the functions of Hot Bars, Floor and Kitchen. Direct and lead crew and handle any issues that come up during shift. Execute QSC (Quality, Service & Cleanliness). Communicate via company email, voice mail, and redbook systems. Close the building following all company policies and procedures. Complete shift management cycles and floor loops. Manage guest flow during busy times. Conduct formal transitions and can describe importance. Build sales using Club Veg and suggestive selling. Manage labor hours during shifts including required breaks and overtime management. Manage cash while running shift including, cashier check outs, daily deposits, change orders, and petty cash management. Support leadership team in guest follow up and problem resolution. Redirect employees that are not performing their jobs in a safe manner. Follow all company security policies required during shift including proper use of alarm system. Maintain a harassment free workplace while managing shift. Utilize documentation when appropriate with oversight from General Manager. Count daily on-hands and waste accurately. Place Central Kitchen and produce orders when assigned. Receive deliveries and confirms accuracy.

Florida, United States

Assess the needs of the guests. Provide confident guest interactions. Address guest issues or concerns promptly. Provide drink refills and pre-bus tables. Clear tables in a timely manner. Maintain all required bar areas. Complete required side-work duties and end of shift management checkouts. Clean required areas assigned by management. Partner with other areas providing support when needed. Maintain a clean and neat workstation. Provide exceptional guest experience. Follow all company Food Safety requirements.

Florida, United States

Greet customers as they arrive at the store and provide them with information about products and/or services. Respond to customers’ complaints and resolve their issues. Take payment in exchange of items sold. Enter transactions in the POS cash register and provide customers with the total bill. Sort and count currency and coins. Issue receipts and change to customers. Count money at the end and beginning of each shift. Process exchanges and refunds. Process credit card payments. Issue and redeem gift cards. Maintain all levels of utensils, cups, and merchandise at the register. Maintain knowledge of menu, products, pricing, and promotions. Keep the work area tidy and clean.

Pembroke Pines, Florida, United States

Greet every customer in the store with a helpful and friendly attitude, reading customer cues to match service level to their expectations. Explain the DSW Rewards program and its benefits, answer questions about merchandise for the customers, and direct customers to appropriate merchandise within the store. Ring up customer transactions while following the DSW cash handling policies and register procedures. Count money, make change, verify amount, and issue receipts. Read and interpret price ticket information and enter data via terminal keyboard. Maintain a clean and organized store. This includes, but is not limited to, picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary. Place merchandise on the sales floor per DSW standards, maintains clearance area standards, fills accessories, organizes and maintains the stockroom.

Bachelor Of Applied Science - Basc, Supervision And Management

Associate Of Arts - Aa, Business Administration

High School Diploma

Activities and Societies: • The Army Junior Reserve Officers’ Training Corps (JROTC). Cadet Program. 2013 to 2017. Awarded for Special.