Paula Mackenzie Email & Phone Number

Phoenix, Az, Us

Santa Clara, California, Us

• Transformed Intel's Rebate process by spearheading a Change Management initiative across Finance, IT, and SMG. converting a convoluted, manual system into a streamlined, global, and automated solution, automating 53% of all accounts, equivalent to $15 billion in rebates while enhancing financial visibility, providing in-depth business insights for stakeholders, reducing financial risks, and averting Rebate overpayments to customers. • Developed the Rebate Training Manual, saving $250k in one time and repeated external consultant fees (as required for account onboarding), while standardizing the rebate process across all regions and accounts.

Santa Clara, California, Us

Drove an accelerated eight-week transition from current to new virtual events solution in response to vendor dynamics. Led a cross-functional team influencing approval from technical and senior leaders with flawless implementation, resulting in ~$1 million in annual cost savings.

Santa Clara, California, Us

Planned, coordinated, and facilitated the first 160-employee international Agile Release Train kick off and Program Increment (PI) planning session that aligned organizational priorities, opened cross-team communication channels, elevated critical dependencies that resulted in increased execution success and greatly lifted morale and partnership through the quarter.Virtualized the subsequent global PI Planning Session with 60 participants by leading a technical team through pathfinding and implementation of an innovative new cloud whiteboard solution that resulted in six-figure travel cost savings and increased team satisfaction and productivity.

Santa Clara, California, Us

Responsible for the management of all 24 Service Management ITIL processes for the Hosting Infrastructure organization. Led an IT wide team that developed and implemented an innovative solution to restructure and centralize the incident and escalation management process to significantly reduce incident reduction and business response time. Reduced support personnel by 50% and eliminated all ‘on-call’ escalation managers.

Santa Clara, California, Us

Developed, implemented, and managed the Corporate Quality Network Innovation program across 15 business groups and 2000+ people. Developed programs to create an ‘innovative culture in every employee’. Generated 10,422 ideas across a three-year period with 2593 implemented ideas, over $26M in savings (the top 10% were measured), and 256 approved patents.

Santa Clara, California, Us

Led a team across 8 business units while performing the combined roles of Project Manager, Business Analyst and Human Factors Engineer to develop three integrated Record Issue Management (ILM) modules for collaboration, transfer and containment, obtaining agreement across 8 business units (including Fab Sort Manufacturing and Assembly Test Manufacturing) to create the first integrated Issue Management modules that bridge all eight business units.

Santa Clara, California, Us

As a mentor, coach, instructor, and certified, expert practitioner, developed the strategy and led the Business Process Management (BPM) program, trained all instructors, and implemented training programs in all geos. Developed and led the BPM community of practice. Successfully executed my Lean Six Sigma Black Belt project which resulted in $3.1M ROI for Intel. Led the development of the LSS Process Tracking Tool, tracking candidate certification and ROI from inception to project closure.

Santa Clara, California, Us

Created and communicated the ATM Reuse strategic vision, defined the strategy, and led the development and implementation of processes, systems, and solutions to effectively increase ATM reuse savings by optimizing capital equipment management worldwide

Santa Clara, California, Us

Managed a combined team of 14 Systems and Industrial Engineers, driving the execution of tactical and strategic initiatives for the ATD factory. Successfully developed cross training strategies enabling systems engineers and industrial engineers to function in each other’s roles and establishing a first-time working relationship/dependency with Module Engineering.

Development and Production Operations Manager• Managed a staff of 22, including 4 managers, and an integrated production team composed of Material Planners, Schedulers, and Operations Specialists, coordinating all aspects of development and production operations for all Chandler programs identifying and driving critical parts procurement, and production assembly and test; meeting schedule launch dates and production budget.• Implemented a comprehensive cross-training program, increasing team agility and schedule velocity while decreasing budget man hours by 30% for program support, and brought Orbital Contracts in under budget and on schedule for the first time in program history.• Re-engineered the production staff support process, moving from single program support to multiple program support resulting in a 50% increase in productivity.• Prepared manufacturing proposals for all programs and negotiated manufacturing labor contracts resulting in $1.5+ million in contracts. Deputy Program Manager – Taurus Expendable Launch Vehicle• Managed budgets, schedules, procurement, and production activities. Daily interaction with a diverse range of personnel from technicians and production to senior management. Actively worked with engineering and manufacturing personnel to drive the flow of critical scheduled activities and needed ground support equipment, flight hardware, and major subassemblies.

Bachelor Of Science (Bs), Systems Engineering

Master Of Business Administration (Mba), Masters Of Business Administration

Bachelor Of Science, Psychology