Interview/Hire/Contract/Train new drivers (independent contractors), Payroll, Sales, Customer Service, Customer Retention, Negotiations with drivers, Oversee daily operational responsibilities, Analytical knowledge of P&L, Exception tracking/resolution, Pickup/Delivery scheduling

Developed trust, personal rapport, and strong working relations with volunteers and staff.Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.Resourceful, energetic, competent, multi-task and results-oriented.

Created Excel spreadsheets to summarize routes and payroll.Maintained complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations.TSA certified.Kept track of personnel files, licensing, and insurance.Billed customers; gave quotes for deliveries. Dispatched deliveries and pick ups.

Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels.Established and maintained filing system, screened telephone calls, prepared documents, and drafted business correspondence.Coordinated all general record keeping, monthly reports, and accident / injury reports.Organized, produced, and filed daily and quarterly production reports.Administered employee payroll.Conducted Yard Audits, International Audits, Safety Audits, and Package Car Audits.Maintained and purchased inventory.Conducted accident and safety tests and reportingRepaired DIAD's and scanners. Dispatched and tracked deliveries, pick ups, and drivers. OTHER MANAGEMENT EXPERIENCE

Hired, trained, and supervised a staff of 20-30 in daily job responsibilities.Interviewed and evaluated personnelMaintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services teamCoordinated staff schedules daily