Paula Mcvay Email and Phone Number

Edit and bill out service tickets completed by field technicians. Verify parts, labor and travel by service providers are accounted for. Approve invoices billed by others, verifying all pertinent information required by each customer is included. Report any delayed billing to management. Credit invoices and make corrections if errors are found. Research any delay in response to requested information from field technicians or office staff regarding billing. Train all new employees in department.

*Managing receipt and disbursement of all costs associated with filing suit, process and sheriff service, garnishment, judgment filing including defaults, executions, discovery and appearance costs. Process and disburse cost checks for Bankruptcy, Estate and Collection departments. These accounts are broken down with spreadsheets that include department information and budgets I set for individuals in departments.*Verify and post funds received for multiple client trust accounts.*Monthly Reconciliation of multiple trust accounts including client required spreadsheets.*Process and disburse payroll.*Prepare reports and documents for client audits.*Process remittances for multiple clients on a daily, weekly, bi-weekly or monthly as they require. Billed clients for fee and cost.*Balance files based on Judgments, including interest, attorney fees, court costs and and awarded amounts.*Process all returned advanced cost payments to clients.*Maintain multiple credit card accounts for electronic filing.*Enter receivables and payables, post payments and disburse funds from QuickBooks.*Experience with CLS, Alacourt, Excel, Alafile and QuickBooks. *Post Judgment Collections including, skip tracing with Alacourt, TLO, Accurint. Use credit reports to verify locations of individuals for process or sheriff service. Researched information to enable banking and employment garnishments. *Negotiated Settlements with companies verifying judgments for closings, credit counselors or debtors. Arranged and provided documentation to verify payoff agreements. *Process credit card cost and debtor payments via third party processor. *Prepare files for discovery documents.*Top Collector in department.

*Accounts Payable-Entered data into program for payment of invoices for materials.*Accounts Receivable-Monitored and collected on charge accounts. Invoiced clients for billable time and materials. Prepared all original documents for attorney collection if account became delinquent. *Processed work orders for technicians to verify payroll hours. Provided information for payroll processing. *Dispatched calls received from clients to technicians via customized software.*Customer service which included being on call several days at a time 24 hours a day. Took service calls, dispatched calls, ordered materials, priced services and maintained customer relations.

*Processed payroll, tax payments and benefits for multiple employees. Maintained employee files, benefit programs, filed paperwork for benefits.*Maintained inventory according to demands of service requests for multiple manufacturers. *Managed customer service employees including delivery teams, receptionists and technicians. *Negotiated rates and increases for parts and labor fees on a yearly contracted basis. Negotiated a one rate-flat fee service charge up to 300% increase of labor, cost + markup, shipping and delivery rates. *Filed all warranty claims and monitored payment of claims.