Paula Osma Email & Phone Number

Responsible for providing support/resolution of Collections forbearance or hardship and settlement transfers, escalated calls, associate question line calls, and administrative duties.

• Helping customers rebuild credit integrity through educating and explaining their account and offering solutions to resolve delinquency. Keeping customer by showing reflecting listening, bridging skills and creating.
• STEP Participant 2023

Committed to serve the client needs and advance in the Banking Industry. Transitioning clients to our electronic banking services.

Customer service, food service, energy level, selling to customers needs, professionalism, great customer feedback, assists with special events as needed, contribute to team effort by accomplishing related results as needed, teamwork.

Actively recruit participants for SI sessions. Effective communication skills, leadership. Report immediately to the coordinator when critical issue(s) arise. Submit SI attendance report weekly to the SI coordinator. Helped students pass target classes.

Delivered exceptional, friendly and fast service. Answered questions about menu selections and recommendations when requested. Skillfully anticipated and addressed guests’ service needs. Customer service. Attentiveness and multitasking.

Handled cash and credit transactions with customers. Customer service, multitasking. Resolve customer complaints, guide them and provide relevant information. Answer customers’ questions and get a manager of answer doesn’t solve the issue.