Oversaw staffing operations by leading staff recruitment and training events, evaluating staff performances, and providing employee incentives to reduce staff turnover rates by 90%. This business was developed for employees to work from home before that was a job as it is now, which led to minimal turnover.• I oversee all daily operations including: managing all employees from hiring, training, evaluating and overseeing their work to make sure they follow the company standard operating policies and procedures; handling all client communication and issues management; managing Billing functions to include billing, payment resolution and overseeing vendors; working with IT staff on company website and client-based system to view and approve newsletters; designing and creating monthly newsletters, flyers, all website and social media content; and research and development of new products to meet the needs of our clients.• I handle day-to-day operations with a focus on efficiency and time management. I am responsible for developing intra-office communication protocols, streamlining administrative procedures, office staff supervision and task delegation. I have developed organizational procedures and systems for office personnel, including filing, billing, accounts payable and scheduling. I have improved employee and client retention rates through active communication and problem-solving efforts. I manage employee client lists and troubleshoot client conflicts as they arise. I have excellent written and verbal communication skills, and I am comfortable with a fast-paced environment.• I coordinate all executive communications, including taking calls, responding to emails, and interfacing with clients. I prepare all internal and external corporate documents for staff and clients. I schedule meetings and appointments and manage travel itineraries as needed. I uphold a strict level of confidentiality and professionalism among staff and clients.

• Enhanced brand engagement by 70% by conducting market research, creating social media content, and promoting upcoming events when expanding brand reach.

Contact existing clients and develop new clients to purchase advertising in the Barrel Horse News publication. Attending industry-related trade shows and events to create awareness for the publication, create new relationships with potential advertisers and increase the subscription numbers. Work with graphic designers to create ads and review ads for quality control purposes. Get approval from clients before going to production. Reach monthly and annual sales goals. In my first year I exceeded the annual goal by $100,000.

Worked with Director to support top level associates in Direct Marketing industry. Created forums to review current contests, promotions, and products and to get input for future endeavors. Attended regional and national events to oversee activities for top level associates. Organize meeting details, develop meeting materials, and record meeting decisions. Worked with upper-level management at Mannatech to provide input and direction from associates. Responsible for knowing the product line, compensation plan and current promotions. Served as a resource for top level associates on company policies and procedures.

Created content and ideas for monthly national magazine Paint Horse Journal. Researched ideas for articles and new promotions. Had to meet deadlines for idea approval, content submission and design direction. Created a kids club publication within the magazine to appeal to younger readers which included informative articles, games, contests, and feature articles on kids interested in equine activities and events.

Created and managed all communication and public relations efforts for the Fort Worth office. This included supporting educational programs, fundraising objectives and Fort Worth initiatives. I was responsible for maintaining media contacts in radio, television and print and securing pro bono coverage in each media. Worked with state office to coordinate the local effort to support the national goals and public affairs programs. Coordinated the Women & Heart Disease fundraising luncheon including volunteer involvement, fundraising, public relations, and event management.

Worked with Director of Special Events for Children's Medical Foundation, which is the non-profit, fundraising arm of Children's Medical Center of Dallas. Created, organized, and oversaw fundraising events which included: annual Christmas parade, Christmas festival, golf tournaments, auctions and other fundraising events. Spoke at many events to give an overview of the Foundation and the mission of Children's Medical Center. Served as a tour guide of the hospital to high level donors. Coordinated volunteers at special events and got donations to support volunteer activities.