Paula Querino Email & Phone Number

Ireland

• Point of contact with contracting companies for registration of new employees• Develop and maintain Project Compliance & Resource Management Plan – dealing with resources from outside the Rep. Of Ireland• Act as primary point of contact for registration of new site resources (from outside of Rep. of Ireland only)• Review and verify validity of documents submitted per the Project Compliance & Resource Management Plan• Manage, coordinate, and track all new starter inductions and training documentation• Ensure sites are audit ready and fully compliant, highlight any non-compliance issues• Manage and maintain all new starters, site inductions and training documentation• Collect, scan and upload documents following set procedures• Maintain Confidentiality of sensitive information and terms of agreement• Manage weekly timesheets including leave, sickness and absence in preparation for submitting to headoffice as part of the month end process.• Assist with Union / Industrial Relations matters as and when required.• Ensure all documentation complies with company and regulatory standards.• Support the project team with administrative tasks as requested.• Record and document management• Assist with Site Safety administration tasks as requested• Manage and coordinate site events as requested

-Demonstrated adeptness in navigating ambiguous content moderation scenarios, ensuring strict adherence to policy standards and promoting community safety across diverse European markets.-Utilized swift and precise data analysis methodologies to identify root causes and effectively summarize findings, enabling informed decision-making and strategic planning.-Generated comprehensive QA reports for the content quality Centre team, streamlining quality measurement processes and promoting consistency in operations.-Managed holiday bookings and coordinated staffing for bank holidays to ensure smooth operations.-Assisted my Team Lead with the recruitment process for SPS QA's and supported performance reviews, providing additional training and shadowing for underperforming team members to improve skills and align with job requirements.-Fostered close collaboration with Local Operations and Safety teams, serving as the primary point of contact for policy-related inquiries, issues, and innovative solutions.-Orchestrated impactful coaching and calibration sessions for Content Moderation teams across Europe, reinforcing adherence to operational policies and optimizing workflow efficiency.-Proactively contributed to the continuous enhancement of moderation policies and community safety measures, driving ongoing improvements to ensure alignment with evolving industry standards and user expectations.

Dublin City, County Dublin, Ireland

-Methodically processed and reviewed flagged accounts for sensitive content, meticulously adhering to established policies and guidelines.-Demonstrated a swift and effective response to urgent inquiries and escalations, collaborating closely with subject matter experts to address issues promptly.-Conducted thorough content reviews for both international and domestic cases, consistently following client-specific processes and procedures to ensure compliance.-Maintained rigorous compliance with client-published policies, as well as legal and regulatory requirements, to uphold organizational integrity.-Developed practical and effective solutions within my realm of responsibility, successfully addressing non-routine issues to maintain operational efficiency.-Consistently achieved or exceeded Service Level Agreements (SLAs) and performance metrics, reflecting a commitment to delivering high-quality work.-Fostered close collaboration with Operations Managers and client Points of Contact, proactively escalating issues and facilitating resolutions when necessary.

-Conducted thorough checks on import quotas, tariffs, trade agreements, and HM Revenue and Customs regulations to ensure strict compliance.-Efficiently coordinated international shipments with customers globally, ensuring adherence to cost and documentation schedules.-Demonstrated leadership in resolving customer and shipper complaints through proactive investigation, leading to enhanced overall customer satisfaction.-Managed customer invoicing processes with precision, ensuring accuracy and timeliness in financial transactions.-Maintained an updated database and online system, optimizing data management and operational efficiency for streamlined processes.

County Dublin, Ireland

- Actively pursued English language proficiency improvement in a dynamic, multicultural coffee shop environment.- Greeted and engaged with customers, taking orders and personalizing the service experience.- Consistently provided top-tier customer service, with a "customer comes first" approach, identifying and addressing customer needs promptly.- Ensured that all services were efficient, effective, and maintained the highest standards of hygiene and product quality.- Assumed the role of training new staff, contributing to their professional development and conducting weekly reports to monitor performance and identify areas for enhancement.

Campinas Area, Brazil

- Efficiently managed employee paperwork and maintained precise employee records, ensuring compliance and data integrity.- Collaborated with the payroll department to address pay-related issues and prepare payroll instructions for various employee situations.- Assisted in Training and Development projects, contributing to the professional growth of team members.- Worked closely with the Head of HR to implement ad-hoc employee engagement initiatives, enhancing workplace satisfaction.- Successfully led recruitment efforts, managing advertisements, short-listing candidates, generating contracts, and facilitating onboarding and induction.- Managed the end-to-end process for HR Administration, providing vital support throughout the employee lifecycle.- Contributed to the development and improvement of HR policies and procedures, organizing training courses for professional development.- Maintained, updated, and organized all documentation for employees, ensuring compliance and completeness of paperwork.- Prepared reports for KPIs and general metrics, supporting data-driven decision-making.- Provided valuable support for HR projects and special events, ensuring their success.

Campinas Area, Brazil

- Managed accounts payable, including processing invoices, payment runs, and reconciliations, ensuring streamlined financial processes.- Handled accounts receivable, processing and accurately allocating payments for transparency and recordkeeping.- Recorded supplier invoices and payments, precisely allocating payments within accounting software.- Provided essential support for HR and payroll administration, contributing to smooth personnel and financial operations.- Conducted thorough reviews and audits of financial statements and reports to ensure data accuracy and compliance.- Delivered comprehensive administrative support across all areas of accounts, improving overall efficiency.

Campinas Area, Brazil

• Supporting end to end recruitment process including advertising, shortlisting, making screening calls, scheduling interviews and managing all communication.• Ensuring all personnel files and records are set up and kept up to date using SAP.• Organizing all HR department records, employment files and maintains operation of office equipment.• Dealing with visitors and internal employees.

Campinas Area, Brazil

• Developing relationships and building rapport with customers to ensure customer satisfaction.• Investigating and resolving customer complaints and queries; managing the resolution and negotiation of client’s issues.• Multitasking in managing phone calls and data entry of information.• Generating reports and updating the database.• Contributor to the continual improvement of Service Delivery standards andpractices.

Campinas Area, Brazil

• Overseeing active calendars of appointments, meetings, and calls with both internal and external stakeholders, with the ability to assess priorities and resolve potential conflicts.• Developing and maintaining a filing system and data entry. • Providing general support to visitors with information by answering questions and requests• Carrying out administrative duties such as filing, typing, copying, binding, scanning etc.

Postgraduate Degree, Human Resources Management/Personnel Administration, General

Associate'S Degree, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Psycology

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