Paula Querino Email & Phone Number

Ireland

• Point of contact with contracting companies for registration of new employees
• Develop and maintain Project Compliance & Resource Management Plan – dealing with resources from outside the Rep. Of Ireland
• Act as primary point of contact for registration of new site resources (from outside of Rep. of Ireland only)
• Review and verify validity of documents submitted per the Project Compliance & Resource Management Plan
• Manage, coordinate, and track all new starter inductions and training documentation
• Ensure sites are audit ready and fully compliant, highlight any non-compliance issues

-Demonstrated adeptness in navigating ambiguous content moderation scenarios, ensuring strict adherence to policy standards and promoting community safety across diverse European markets.-Utilized swift and precise data analysis methodologies to identify root causes and effectively summarize findings, enabling informed decision-making and strategic.

Dublin City, County Dublin, Ireland

-Methodically processed and reviewed flagged accounts for sensitive content, meticulously adhering to established policies and guidelines.-Demonstrated a swift and effective response to urgent inquiries and escalations, collaborating closely with subject matter experts to address issues promptly.-Conducted thorough content reviews for both international.

-Conducted thorough checks on import quotas, tariffs, trade agreements, and HM Revenue and Customs regulations to ensure strict compliance.-Efficiently coordinated international shipments with customers globally, ensuring adherence to cost and documentation schedules.-Demonstrated leadership in resolving customer and shipper complaints through proactive.

County Dublin, Ireland

- Actively pursued English language proficiency improvement in a dynamic, multicultural coffee shop environment.- Greeted and engaged with customers, taking orders and personalizing the service experience.- Consistently provided top-tier customer service, with a "customer comes first" approach, identifying and addressing customer needs promptly.- Ensured.

Campinas Area, Brazil

- Efficiently managed employee paperwork and maintained precise employee records, ensuring compliance and data integrity.- Collaborated with the payroll department to address pay-related issues and prepare payroll instructions for various employee situations.- Assisted in Training and Development projects, contributing to the professional growth of team.

Campinas Area, Brazil

- Managed accounts payable, including processing invoices, payment runs, and reconciliations, ensuring streamlined financial processes.- Handled accounts receivable, processing and accurately allocating payments for transparency and recordkeeping.- Recorded supplier invoices and payments, precisely allocating payments within accounting software.- Provided.

Campinas Area, Brazil

• Supporting end to end recruitment process including advertising, shortlisting, making screening calls, scheduling interviews and managing all communication.
• Ensuring all personnel files and records are set up and kept up to date using SAP.
• Organizing all HR department records, employment files and maintains operation of office equipment.
• Dealing with visitors and internal employees.

Campinas Area, Brazil

• Developing relationships and building rapport with customers to ensure customer satisfaction.
• Investigating and resolving customer complaints and queries; managing the resolution and negotiation of client’s issues.
• Multitasking in managing phone calls and data entry of information.
• Generating reports and updating the database.
• Contributor to the continual improvement of Service Delivery standards andpractices.

Campinas Area, Brazil

• Overseeing active calendars of appointments, meetings, and calls with both internal and external stakeholders, with the ability to assess priorities and resolve potential conflicts.
• Developing and maintaining a filing system and data entry.
• Providing general support to visitors with information by answering questions and requests
• Carrying out administrative duties such as filing, typing, copying, binding, scanning etc.

Postgraduate Degree, Human Resources Management/Personnel Administration, General

Associate'S Degree, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Psycology

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