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Paula Kavanagh is listed as Project Manager at LOFT Community Services, a with 216 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Paula Kavanagh.
Paula Kavanagh previously worked as Global Manager, Outsourcing Operations at Oanda and Senior Manager, Operations at Oanda. Paula Kavanagh holds Master Of Arts - Ma, Archaeology And Anthropology from University Of Cambridge.
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Senior Operations / Project Manager with 6+ years of leadership experience managing diverse global teams within complex, multi-faceted projects or installations on a large scale, strong experience in running complex outsourced projects subject to multiple international regulatory bodies.- Strong analytical, detail-orientation, computer and programmatic analysis skills have proven highly valuable in successfully initiating and managing projects from project effort lifecycle to go-live status to achieve desired outcomes.- Collaborative team leader with a coaching style and approach to developing the full potential of individuals and teams with a focus on accountability for results. - Builds solid and trusting relationships with cross functional teams and external stakeholders through excellent communication and influencing competencies. - Innovative problem solver known for quickly identifying the root cause of issues and seeking opportunities for progressive change in systems and processes.- Winner of “OANDA President’s Club” for going above and beyond expectations.
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A career timeline built from the work history available for this profile.
Toronto, Ontario, Canada
Reporting to the Director of Project Management at LOFT Community Services, responsible for managing the integration and implementation of new systems and services aimed at enhancing client outcomes and benefiting communities.
Toronto, Ontario, Canada
Reporting to the Chief Transformation Officer and responsible for managing vendor and intercompany relationships that impact OANDA’s global regulatory requirements.• Led the development and implementation of a comprehensive global outsourcing policy and a Vendor1 Lifecycle Management System aligned with corporate standards and regulatory requirements (MAS, IIROC, NFA, EBA).• Led multiple client experience improvement projects from concept to implementation, including the integration of Salesforce Omni-Channel and Einstein for Service (Agent facing AI), significantly enhancing contact center operations and metrics.• Led diverse teams in North America, Europe, and Asia, fostering a collaborative environment to actively manage complex vendor relationships, ensuring adequate risk management throughout the vendor life cycle.
Toronto, Ontario, Canada
Reported to General Counsel and Global Chief Compliance Officer and responsible for reviewing, analyzing, recommending, and deploying modifications to operational and logistical activities to enhance the efficacy of operations within Client Experience.• Led the project to select and implement a new Anti-Money Laundering (AML) screening tool. Collaborated with international compliance and onboarding teams to ensure alignment with regulatory standards in multiple jurisdictions.• Led the outsourcing of the Client Experience and Onboarding activities, from partner selection (via RFP) to operational setup in Manila, and integration of the Manila center with our CX and Onboarding teams in North America, Europe, and Asia, significantly improving contact center metrics.• Participated, in collaboration with our technical teams, in a project to deploy a cloud based IVR system across multiple global locations, enhancing management of telephony contacts and significantly improving call center metrics.
Toronto, Ontario, Canada
Reported to the Director of Client Experience and was responsible for the delivery of the operations and performance of the Account Opening teams that support new OANDA clients globally (ensuring operationally efficient and compliant AML/KYC process controls).• Directed a global team in Toronto, Singapore, and London, ensuring adherence to account opening standards of five different regulatory bodies and setting strategic goals for operational productivity and accuracy.• Drove initiatives for improved team performance by initiating peer-to-peer reviews and a minimal processing approach, bolstering quality assurance, and improving client conversion rates by balancing operational efficiency with thorough compliance practices.• Regularly gathered and reported team statistics, ensuring transparent communication of performance metrics and operational insights.
Reported to the Global Manager Onboarding and was responsible for the performance of the Account Opening teams that support new OANDA clients in the USA and Canada.
Cambridge, England, United Kingdom
Responsible for a team of ten employees focused on ensuring client compliance with the terms of their farm woodlands project contract through the use of surveillance and satellite systems.
Toronto, Ontario, Canada
Reported to the Manager of the Braille Department and was responsible for the coordination of volunteers in fulfilling the goals of the Production department and annual Braille conference.
Other employees you can reach at loftcs.org. View company contacts for 216 employees →
Antonia Spiteri
Colleague at Loft Community ServicesBolton, Ontario, Canada
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Sindy Forbes
Colleague at Loft Community ServicesCanada
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Jess Milley
Colleague at Loft Community ServicesWhitchurch-Stouffville, Ontario, Canada
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Crystal Graham
Colleague at Loft Community ServicesBarrie, Ontario, Canada
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Primrose Office
Colleague at Loft Community ServicesToronto, Ontario, Canada
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Sarah Steggerda
Colleague at Loft Community ServicesGreater Toronto Area, Canada
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Mahboob Ali
Colleague at Loft Community ServicesBrampton, Ontario, Canada
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Brianne Meehan
Colleague at Loft Community ServicesGreater Toronto Area, Canada
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Heather Mcdonald, Icd.D
Colleague at Loft Community ServicesToronto, Ontario, Canada
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Crystal Graham
Colleague at Loft Community ServicesBarrie, Ontario, Canada
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Quick answers generated from the profile data available on this page.
Paula Kavanagh works for LOFT Community Services.
Paula Kavanagh is listed as Project Manager at LOFT Community Services.
Paula Kavanagh is based in Toronto, Ontario, Canada while working with LOFT Community Services.
Paula Kavanagh has worked for Loft Community Services, Oanda, Rural Development Services Natural England, and Canadian National Institute For The Blind.
Paula Kavanagh's colleagues at LOFT Community Services include Antonia Spiteri, Sindy Forbes, Jess Milley, Crystal Graham, and Primrose Office.
You can use AeroLeads to view verified contact signals for Paula Kavanagh at LOFT Community Services, including work email, phone, and LinkedIn data when available.
Paula Kavanagh holds Master Of Arts - Ma, Archaeology And Anthropology from University Of Cambridge.
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