Paula Riegel Email and Phone Number

Scrum Master for dev team / Liberty Mutual Benefits

Scrum Master (August 2016 - Present)o Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings and demoso Works closely with PO in backlog management, prioritization to support continuous delivery of featureso Leading team on journey from waterfall to agile methodologyo Protects team outside distractions to focus on backlog and timelineo Uses Jira to manage sprintsIn addition to Scrum Master for a development team, I also play a more traditional System Analyst role in managing monthly releases delivering business value from scoping to implementation:o Coordination of release with developers, QA, UA, release engineerso Analyze and work with business and developers to deliver change requests and defect fixeso Enhanced end to end release process by implementing partnering approach with developer, QA, and UAT to facilitate more efficient and transparent testingAdditional Accomplishments:o Assumed Project Manager role for Company Code project across Policy Admin apps when acting manager went on maternity leave. Managed project through to on time completiono Delivered significant GL ISO 2013 system update on target and on budget with full scope

Managed team of Business Analysis to develop new General Liability Policy Admin systemo Project planning for code drops, estimating and schedule developmento Facilitated processes establishment to increase team effectivenesso Oversite of requirements development & test executiono Management of onsite & off shore vendor engagements

2009 and Prior• Project lead in rewriting significant premium generating WC policy admin system front end to supported code base. Project implemented to production slightly delayed (1 month) but with no defects. • Project lead on effort creating a Shared Services application which integrated customer service data (e.g. claim service instructions) from various market applications. • Senior analyst on project that delivered application for customer organizational and location data with integrations to other systems. • Responsible for creating specifications for converting billing and receivable system data into target application. Responsible for training and managing testing team. • Business analyst on project developing the Retrospective Rating application. Responsible for developing requirements, liaison with business users and developers, testing, rollout strategy, training end users. Assumed Project Lead role.• Liberty Mutual career started as an Accountant in Customer Accounting Services with focus on mid-large and national accounts. Focus on resolving customer payment disputes.