• Managing the calendar and schedule of the ADM, including scheduling appointments, determining priorities of meeting requests, re-scheduling meetings as required and ensuring ADM is kept apprised of all scheduled appointments and preparing meeting files and relevant materials for meeting/presentations• Facilitating communication between the ADM and primary contacts including the Minister’s and Deputy Minister’s offices, Directors and Managers in various branches and OPS clients• Preparing various documents including correspondence, reports, briefing notes, proposals, speeches, contract and presentations from oral or written instructions• Tasking out and following up on requests for meeting materials to Directors and Executive Assistants within the branches, reviewing materials and editing prior to review with the ADM• Administering the correspondence tracking and data base system, forwarding incoming correspondence to the appropriate staff member and following up to ensure timely replies to incoming inquiries• Receiving, reviewing and prioritizing incoming mail, including electronic mail, absorbing contents for future reference, forwarding material to appropriate division staff, organizing correspondence and background materials for ADM’s review • Facilitating the approval process for OCMS files to ADM, Deputy Minister and Minister and ensuring deadlines are met and priority files are flagged• Ensuring all Treasury Board/Management Board of Cabinet submissions receive the necessary approvals within the given timelines, materials are copied and provided ahead of meetings and submissions are properly tracked • Coordinating arrangements for conferences and meeting including booking meeting rooms, catering, registrations, travel and hotels • Providing support to ADM during bargaining including material preparation, coordinating team meetings, following up on requested information from team members, organizing meeting rooms and meals

• Work with team to maintain overall client satisfaction.• Conduct daily communication (phone / email) with client contacts.• Work as part of a team on project related tasks in support of retail websites.• Monitor daily business activities for client initiatives.• Responding to client calls and requests in a timely manner, always ensuring confidentiality of information is kept.• Manage operational or project issues to resolution by working with internal functional teams.• Drive action plans associated with client initiatives.• Produce and distribute accurate daily reports in a timely manner.• Prepare monthly client service fee invoices.• Organize and coordinate meetings by booking boardrooms and setting up teleconferences for internal team and clients.• Arranging travel and accommodations for myself and team members.• Assisted in preparing for an AIB Audit in ensuring that our facility was food grade compliant.

• Serve customers daily in a professional and timely manner.• Identify and support customers current and future needs e.g. referrals for new accounts.• Perform as a team member.• Promote and maintain positive relationships with customers to increase customer satisfaction and retention. • Record all transactions promptly, accurately follow policy and procedures with bank compliance.• Identify customers, negotiate and validate cheques.• Perform specialized tasks such as prepare certified cheques, drafts money orders, travellers cheques and exchanging foreign currency.• Accurately balance float at the end of the shift.• Experience in recording financial information.• Provide knowledge on various products and campaigns to assist clients in current and futureneeds.• Responsible for ordering, receiving, verifying, and distributing foreign exchange cash orders.• Experienced in accurate and efficient transaction processing e.g. accept deposits, loan payments, bill payments.• Contribute to the success of the branch, company goals and objectives. • Address customer concerns and ensure a problem resolution in a timely and professional manner.