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Paula Binder De Sá is listed as Customer Care Manager Brazil at Illumina | Experienced in Biotechnology and Regulatory Affairs | Customer Satisfaction Expert at Illumina, a company with 7148 employees, based in São Paulo, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Paula Binder De Sá.
Paula Binder De Sá previously worked as Customer Care Manager at Illumina and Staff Customer Care Specialist at Illumina. Paula Binder De Sá holds Lato Sensu Post-Graduation, Regulatory Affairs And Product Registration Under The National Health Surveillance Agency (Anvisa) from Instituto Racine.
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Highly motivated and results-driven Customer Care Manager with over 15 years of experience in the Life Sciences and Biotechnology sectors. I hold a Bachelor's degree in Biology and specializations in Biotechnology and Regulatory Affairs. My professional journey spans roles in customer care/service/support, supply chain, and sales, with a consistent focus on customer satisfaction and a strong emphasis on improving customer experiences and operational efficiency. Passionate about leadership and continuous learning, I aim to leverage my skills and expertise to drive success and innovation in the biotechnology field.
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A career timeline built from the work history available for this profile.
São Paulo, São Paulo, Brasil
I manage the Brazil customer care operations, ensuring high levels of customer satisfaction. I lead a team of customer care professionals, fostering a customer-centric culture within the organization. I drive enhancement projects for operational improvements, aligning regional demands with global procedures to optimize efficiency and service quality.
São Paulo, Brasil
As a Staff Customer Care Specialist, I played a pivotal role in managing enhancements, projects, and escalating team needs. I conducted detailed inventory analysis to prioritize tasks and define safety stock levels, ensuring operational efficiency. Additionally, I served as a mentor for the team, providing guidance and support, and facilitated trainings.
São Paulo, Brasil
As a Senior Customer Care Specialist, I managed the end-to-end order process of key accounts and conducted logistics operations, which included inventory management and aligning transportation with a third-party logistics provider. I supported the team through inventory analysis and planning to maintain optimal stock levels and enhance operational.
São Paulo E Região, Brasil
Interface with and support customers and company Sales & Tech Support teams. Ensure accuracy and efficiency of the order process while supporting sales by maintaining positive customer experience. I work with Planning, Logistics, Commercial, Finance, AR, Compliance and Regulatory Affairs.
São Paulo E Região, Brasil
Direct contributor for the implementation of the ERP system (Oracle). Validate technical parameters of orders to ensure accuracy, completeness and technical feasibility. Review detailed customer specifications & commercial terms and conditions. Data entry into the company’s ERP system. Provide customers with order verification, updates on delivery dates.
São Paulo E Região, Brasil
Erviegas operates in the Pathology segment, offering products and services in histopathology, molecular biology and flow cytometry. Initially acting as Sales Representative in São Paulo region and promoted to National Sales Manager in early 2008, leading a team of vendors and distributors, mainly focused in immunohistochemistry solutions.
São Paulo E Região, Brasil
Technical support in behalf of Merial company (specialized in products and medications for animal care), answering calls about doubts and concerns from customers, veterinaries and distributors.
São Paulo E Região, Brasil
Scientific research initiation at Environmental Microbiology Laboratory. Microbiological and chemical analyzes in water and reverse osmosis membranes, such as molecular biology, scanning electron microscopy and analysis of metals. Issuance of technical reports and papers. Preparation and execution of training for trainees and companies.
São Paulo E Região, Brasil
At Reptile Cytogenetics Laboratory. Handling of animals in captivity. Chromosomal analysis of the animals. Preparation of reports and materials for congresses and workshops.
Other employees you can reach at illumina.com. View company contacts for 7148 employees →
Ilenia Avenia
Colleague at Illumina
Solaro, Lombardy, Italy, Italy
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NT
Nick Torres
Colleague at Illumina
San Diego County, California, United States, United States
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AE
Aymane E.
Colleague at Illumina
United States, United States
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TI
Takumi Ishikawa
Colleague at Illumina
Minato, Tokyo, Japan, Japan
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JB
Jim Bucanon
Colleague at Illumina
San Diego, California, United States, United States
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RM
Robert Malinowski
Colleague at Illumina
Warsaw, Mazowieckie, Poland, Poland
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ES
Edgar Surya
Colleague at Illumina
San Francisco Bay Area, United States
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ZF
Zoe F.
Colleague at Illumina
San Diego, California, United States, United States
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JP
Josh Peters
Colleague at Illumina
Greater Cambridge Area, United Kingdom
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NN
Nora Noor
Colleague at Illumina
Temple City, California, United States, United States
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Quick answers generated from the profile data available on this page.
Paula Binder De Sá works for Illumina.
Paula Binder De Sá is listed as Customer Care Manager Brazil at Illumina | Experienced in Biotechnology and Regulatory Affairs | Customer Satisfaction Expert at Illumina.
Paula Binder De Sá is based in São Paulo, Brazil, Brazil while working with Illumina.
Paula Binder De Sá has worked for Illumina, Dako, Grupo Erviegas, Teleperformance Brasil, and Instituto De Ciências Biomédicas Da Universidade De São Paulo (Icb-Usp).
Paula Binder De Sá's colleagues at Illumina include Ilenia Avenia, Nick Torres, Aymane E., Takumi Ishikawa, and Jim Bucanon.
You can use AeroLeads to view verified contact signals for Paula Binder De Sá at Illumina, including work email, phone, and LinkedIn data when available.
Paula Binder De Sá holds Lato Sensu Post-Graduation, Regulatory Affairs And Product Registration Under The National Health Surveillance Agency (Anvisa) from Instituto Racine.
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