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Paula Binder De Sá is listed as Customer Care Manager Brazil at Illumina | Experienced in Biotechnology and Regulatory Affairs | Customer Satisfaction Expert at Illumina, a with 7148 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Paula Binder De Sá.
Paula Binder De Sá previously worked as Customer Care Manager at Illumina and Staff Customer Care Specialist at Illumina. Paula Binder De Sá holds Lato Sensu Post-Graduation, Regulatory Affairs And Product Registration Under The National Health Surveillance Agency (Anvisa) from Instituto Racine.
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Highly motivated and results-driven Customer Care Manager with over 15 years of experience in the Life Sciences and Biotechnology sectors. I hold a Bachelor's degree in Biology and specializations in Biotechnology and Regulatory Affairs. My professional journey spans roles in customer care/service/support, supply chain, and sales, with a consistent focus on customer satisfaction and a strong emphasis on improving customer experiences and operational efficiency. Passionate about leadership and continuous learning, I aim to leverage my skills and expertise to drive success and innovation in the biotechnology field.
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A career timeline built from the work history available for this profile.
São Paulo, São Paulo, Brasil
I manage the Brazil customer care operations, ensuring high levels of customer satisfaction. I lead a team of customer care professionals, fostering a customer-centric culture within the organization. I drive enhancement projects for operational improvements, aligning regional demands with global procedures to optimize efficiency and service quality.
São Paulo, Brasil
As a Staff Customer Care Specialist, I played a pivotal role in managing enhancements, projects, and escalating team needs. I conducted detailed inventory analysis to prioritize tasks and define safety stock levels, ensuring operational efficiency. Additionally, I served as a mentor for the team, providing guidance and support, and facilitated trainings and procedure refreshers to enhance skills and knowledge within the department.
São Paulo, Brasil
As a Senior Customer Care Specialist, I managed the end-to-end order process of key accounts and conducted logistics operations, which included inventory management and aligning transportation with a third-party logistics provider. I supported the team through inventory analysis and planning to maintain optimal stock levels and enhance operational efficiency. In 2020, I collaborated with the AMR cross-functional teams on the SAP Brazil module project and implementation, managing the regional requirements, which was conducted entirely remotely due to the initial pandemic lockdown. Additionally, I assisted in transitioning logistics activities to a newly hired specialist for this role. I was honored to receive the 2021 MVP Award, recognition of my performance and contributions by my peers.
São Paulo E Região, Brasil
Interface with and support customers and company Sales & Tech Support teams. Ensure accuracy and efficiency of the order process while supporting sales by maintaining positive customer experience. I work with Planning, Logistics, Commercial, Finance, AR, Compliance and Regulatory Affairs.
São Paulo E Região, Brasil
Direct contributor for the implementation of the ERP system (Oracle). Validate technical parameters of orders to ensure accuracy, completeness and technical feasibility. Review detailed customer specifications & commercial terms and conditions. Data entry into the company’s ERP system. Provide customers with order verification, updates on delivery dates, product availability and pricing. Inventory planning and data analyses (inventory, orders flow, sales per contract). Transfer price and end price list calculation based on the gross margin and marked needs. Work closely with Technical Support, Compliance, Finance, Sales and Marketing teams to ensure that Dako provides world class experiences for their customers. Work closely with Third Party Warehouse and Transportation Company to ensure accuracy of orders and deliveries.
São Paulo E Região, Brasil
Erviegas operates in the Pathology segment, offering products and services in histopathology, molecular biology and flow cytometry. Initially acting as Sales Representative in São Paulo region and promoted to National Sales Manager in early 2008, leading a team of vendors and distributors, mainly focused in immunohistochemistry solutions.
São Paulo E Região, Brasil
Technical support in behalf of Merial company (specialized in products and medications for animal care), answering calls about doubts and concerns from customers, veterinaries and distributors.
São Paulo E Região, Brasil
Scientific research initiation at Environmental Microbiology Laboratory. Microbiological and chemical analyzes in water and reverse osmosis membranes, such as molecular biology, scanning electron microscopy and analysis of metals. Issuance of technical reports and papers. Preparation and execution of training for trainees and companies.
São Paulo E Região, Brasil
At Reptile Cytogenetics Laboratory. Handling of animals in captivity. Chromosomal analysis of the animals. Preparation of reports and materials for congresses and workshops.
Other employees you can reach at illumina.com. View company contacts for 7148 employees →
Vicky Chan
Colleague at IlluminaEscondido, California, United States
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LL
Lee Lance
Colleague at IlluminaJohore, Malaysia
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JH
Jimmy Hogenmiller
Colleague at IlluminaSt Louis, Missouri, United States
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KN
Katherine Nadler
Colleague at IlluminaSan Diego, California, United States
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GR
Gaelle Russias
Colleague at IlluminaFrance
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MB
Melissa Brierley
Colleague at IlluminaVancouver, British Columbia, Canada
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HE
Hong En Yap
Colleague at IlluminaJohor Baharu, Johore, Malaysia
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JS
James Sirkis
Colleague at IlluminaWallingford, Connecticut, United States
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JJ
Jean-Marc Journet
Colleague at IlluminaGreater Lyon Area, France
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LL
Liang Lee Ting Liang
Colleague at IlluminaSingapore
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Quick answers generated from the profile data available on this page.
Paula Binder De Sá works for Illumina.
Paula Binder De Sá is listed as Customer Care Manager Brazil at Illumina | Experienced in Biotechnology and Regulatory Affairs | Customer Satisfaction Expert at Illumina.
Paula Binder De Sá is based in São Paulo, Brazil while working with Illumina.
Paula Binder De Sá has worked for Illumina, Dako, Grupo Erviegas, Teleperformance Brasil, and Instituto De Ciências Biomédicas Da Universidade De São Paulo (Icb-Usp).
Paula Binder De Sá's colleagues at Illumina include Vicky Chan, Lee Lance, Jimmy Hogenmiller, Katherine Nadler, and Gaelle Russias.
You can use AeroLeads to view verified contact signals for Paula Binder De Sá at Illumina, including work email, phone, and LinkedIn data when available.
Paula Binder De Sá holds Lato Sensu Post-Graduation, Regulatory Affairs And Product Registration Under The National Health Surveillance Agency (Anvisa) from Instituto Racine.
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