NBPTS is a nonprofit organization with the goal to advance the quality of teaching by developing standards for accomplished teaching, certifying teachers who meet those standards and integrating teachers into educational reform efforts.• Principle member of the grant application team; determined grant objectives, strategic alignment, implementation and financial considerations. Compiled budget and budget narratives for all proposals and received accolades from funders for budget quality.• Compiled analysis of annual event costs and drafted activity-based budget recommendations to more accurately manage and monitor future events. • Led a cross-departmental task force with the mission of analyzing and addressing internal product concerns; wrote blueprint for future product improvements and releases.• Introduced the Product Development Life Cycle, and associated discovery, development, implementation and evaluation processes to prepare organization for a new revenue recognition paradigm. • Created cost pricing models which included fixed and variable costs, breakeven analysis, volume/profit analysis and options for increasing profit; resulted in informed pricing and revenue strategies.• Performed product market segmentation analysis to focus resources on markets most likely to implement products at scale.

Arlington Public Schools is a diverse and inclusive school community, committed to academic excellence and integrity. • Led efforts to create a program management function for the school system where none had existed before. Worked with administrators to define the program management role and worked with staff to develop and the tools needed to manage projects. Challenged to promote a centralized service in a characteristically decentralized organization; overcame challenges by promoting the service by example.

Doorways is a non-profit agency that provides shelter and services to the homeless and victims of domestic violence. • Analyzed corporate processes and generated action plan to address best practices, definition of measurable objectives, documentation of policy and procedures and development of monitoring tools to ensure quality delivery of services while meeting local and federal regulations. • Created dashboard reporting systems allowing program leads to report progress and issues in a concise and timely manner and to compile detailed and accurate annual report with ease.• Led successful development of a social services database product, defined and documented product requirements, business rules, data management, reporting requirements and release schedule. • Participated in rebranding activities where mission, vision and position statements were critiqued, modified and vetted. Created project plan to transform strategic goals into tactical tasks and milestones.• Successfully implemented IT support structure by reviewing current technology, organization strategies and associated technology needs; performed gap analysis to make final recommendations. • Served on Executive Leadership Team; contributed to strategic planning and instituted the polices and processes needed to support operations.

SER Services (formally EIS) provided call centers with integrated hardware and software solutions that enabled them to reach customers more efficiently. Over my career at EIS, I was progressively promoted to more responsible positions recognizing skills in team building and management as well as the appropriate use of software engineering technologies to upgrade the company product portfolio. • Led product definition work which ensured consistent messaging, set appropriate expectations, maintained product development and implementation milestones and met internal and external requirements.• Prepared Market Requirements Document (MRD) that detailed the features and functionality required for our new CRM product and included competitive analysis data.• Prepared Product Requirements Document (PRD) that detailed the individual features and functionality specifications from which Engineering implemented code.• Prepared Market Product Release (MPR) that prioritized features and functionality into product releases and identified target release dates.• Prepared cost pricing model proposing a new distribution cycle and revenue recognition strategy.• Member of Executive Leadership Team, collaborated on new product release strategies.

• Led team of 15 software development engineers to implement an Object Oriented CRM product consisting of a C++ application interfacing with a Java based thin client and integrated into a distributed OO environment using the CORBA standard and IDL for implementation. Our team was able to successfully deliver product releases on time and within budget in an industry where 75% of all product releases fail.• Worked with colleagues to determine development priorities by analyzing market implications, customer needs, development integration, and budget, time and quality constraints which allowed us to introduce our product to market in a sequenced and timely manner that accommodated market needs and application development requirements.• Introduced the Agile development life cycle, created comprehensive multi-year MS Project Plan and coordinated work with other teams to successfully meet the published product release schedule. • Conducted architecture design including requirements analysis, feasibility studies, domain analysis, class definition, use case development, and sequence diagramming which became the foundation for development. • Responsible for departmental budget of $1.2million and managed project within budget. • Recruited and on-boarded software development team.• Served on the Executive Leadership Team as co-contributor to corporate strategy. Instrumental in explaining complex engineering initiatives to colleagues from all corporate divisions so that initiatives could be understood conceptually and acted upon collaboratively.

• Converted a flailing custom software division into a process-based, predictable, quality service provider by implementing a work request delivery and feedback system which allowed the sales team to request upgrades and communicate realistic cost and time expectations to customers and allowed the development team to organize, prioritize and evaluate their work.• Enhanced productivity by employing ISO 9000 standards.

• Managed all aspects of technical system installation and implementation at customer sites and was responsible for final acceptance and payment.• Developed software and hardware specifications to meet contractual obligations and managed project work plans to ensure timely completion of tasks.• Presented product seminars at the annual User’s Conference.• Prepared statistical models and checklists to improve consulting practice and customer satisfaction.• Nominated and elected Special Assistant to the CEO during corporate turn-around phase. Became member of the executive turn-around team and participated in restructuring, product strategy, finance and organization staffing efforts. Provided the team with a unique tactical insight into corporate programs which influenced strategic decisions.

•Responsible for the development, documentation and facilitation of all on-site customer training including database management systems.-Created course curriculum for new product customer training.-Conducted user interface analysis to enhance user interface.