Paula Scott Email & Phone Number

Hamilton, On, Ca

Paris, Ontario, Canada

Manage daily operations of custom apparel manufacturing division consisting of 50+ employees. Provide direction, coaching and performance reviews for Supervisors in various departments including Product Development, Art, Printing, Cutting, Sewing and Inspection.• Proactively work with Supervisors and Director of Operations to ensure flow of orders is maintained and customer deadlines are consistently being met.• Monitor quality of finished product and resolve any issues quickly and effectively to assure consistent standards are being achieved and clients retained.• Coordinate with vendors to schedule equipment maintenance, repairs, supply orders, and returns to ensure minimal down-time and exceptional customer service.• Maintained 99% average on-time shipping throughout 2018.• Successfully spearheaded project replacing old printing equipment to improve quality, efficiency and time lines while staying within budget.• Actively participate in recruitment and training of new employees.• Ensure health & safety policies are being adhered to at all times.

Provided daily direction and support to a team of 5-7 graphic designers in a fast-paced production environment.• Verified art approvals, mock-ups and print files were completed in a timely manner and were also in alignment with production schedules.• Implemented a one day turn-around policy for art approvals and maintained this as the new department standard going forward.• Delegated and directed department projects including bi-annual Team catalogue creation, custom website updates and sublimation template revamp project.

• Produced customer art approvals, mock-ups and print files for custom sublimated uniform orders. • Designed uniform graphics and layouts for custom product catalogues.• Set up garment pattern templates and graded graphics to fit.• Transformed customer raster files into usable vector artwork.• Created various posters, ads and sell sheets as required.

• Respond to all incoming customer calls and inquiries.• Provide live technical support utilizing schematics and parts lists and resolve warranty claims in a timely manner.• Communicate with internal sales staff and report on customer feedback.• Assist with inventory cycle counts as well as accounts payables andreceivables as required.

Diploma, Graphic Design

Various Courses, Marketing