Paula Simpson Email & Phone Number

Carlton, Vic, Au

Docklands, Victoria, Australia

Provide support to a senior executive by undertaking 'front of office' functions, including greeting visitors and receiving and responding to phone calls, emails, and correspondence, directing enquiries to the most appropriate service channel, and assisting in resolving customer issues that arise.Communicate with employees at all levels of the agency, ministerial offices, external government departments and members of the public on behalf of the senior executive.Apply judgment in providing executive and administrative assistance to senior executives, managing diaries, organising conferences and meetings, and collating required documentation.Provide advice and expertise to organise, schedule and coordinate all travel arrangements and supporting documentation for the senior executive and/or staff in a branch or work area.Build and sustain relationships with stakeholders/clients and team members by listening, clarifying, and discussing issues to understand and obtain co-operation and assistance within the work area and other areas of the agency.Work collaboratively to achieve outcomes, using own expertise and the expertise of others.

Docklands, Victoria, Australia

- Evidenced comprehensive understanding of accident compensation legislation, policies, procedures, and information systems pertaining to worker's compensation and records management.- Expertise in the utilisation of Microsoft and mainframe applications, including Microsoft Teams, SAP - HR Assist, and VPFS Oracle Production for timesheet management.- Engaged in communication with both internal and external stakeholders to facilitate inquiries and investigations into contested WorkCover claims, while also delivering pertinent information to the claim’s agent.- Responsible for maintaining up-to-date records of weekly earnings, initial 10-day claim periods, return-to-work dates, work capacity assessments, overtime calculations, shift allowances, WorkCover certificates of capacity, pay audits, accounts management, participation in conciliation conferences, adherence to claim-related timelines (both 52 and 104 weeks), compensation calculations, partial-hour absence conversion reports, and the processing of weekly payments for current and former members. - Additionally, handling Freedom of Information (FOI) requests and subpoena submissions for legal proceedings.

Melbourne, Victoria, Australia

- Delivered comprehensive executive and administrative assistance to the Assistant Commissioner and the associated units within the General Policing Department.- Prepare purchase orders in Oracle, drafted replies to correspondence from Police Stations on behalf of the Assistant Commissioner.- Transcribed phone messages and relayed to appropriate personnel.- Established and managed priorities, while proactively resolving workflow challenges to cultivate and sustain positive relationships with both customers and senior management.- Generated, compiled, and disseminated reports to multiple cross-functional departments.

Melbourne, Victoria, Australia

- Offered executive-level administrative support to the Assistant Director and the Project Team.- Conducted in-depth investigations and drafted correspondence, reports, and submissions pertaining to the Hospital Projects, specifically focusing on entities such as Latrobe Regional Hospital, Mildura Base Hospital, Berwick Community Hospital, and Austin and Repatriation Medical Centre, within the scope of the unit's responsibilities.- Facilitated communication and collaboration between the Minister's office, senior management, and external organisations, including prominent consultants such as KPMG, Clayton Utz, and Andrews & Andrews Consultants.- Managed and coordinated travel logistics, including intra and interstate travel and accommodation arrangements, for conferences and seminars.

Melbourne, Victoria, Australia

- Provided executive-level and administrative support to the Assistant Director and Project Team.- Conducted comprehensive investigations and drafted correspondence, reports, and submissions concerning matters pertaining to the Hospital Projects, specifically involving institutions such as Latrobe Regional Hospital, Mildura Base Hospital, Berwick Community Hospital, and Austin and Repatriation Medical Centre, all within the purview of the respective unit.- Established, sustained, and ensured the currency of both manual and computerised office reporting and records systems, including but not limited to platforms such as Lotus Notes, Lotus Organiser, Palm Pilot III, Schedule Plus, and RecFind (file management system).- Administered executive team and senior management travel expenses, correspondence, and information management, including call and email screening, filing, and mail coordination.- Managed executive calendars, events, and ad hoc projects, ensuring precision and confidentiality while optimising time management.

Melbourne, Victoria, Australia

- Served as Associate to the Deputy President, managing administrative tasks for Commission matters. - Provided confidential secretarial support, liaised with involved parties, attended hearings, recorded exhibits, administered oaths, advised on courtroom procedures, and maintained files, ensuring thorough documentation up to publication.- Designed and upheld information systems, including the Case Tracking System. and executed office procedures for Commission Members. - Collaborated with other Commission Members as needed, prioritised tasks to meet deadlines, and provided support for various project responsibilities.

Advanced Diploma In Business – Legal Practices, Legal Practices

Advanced Certificate In Business, Business/Commerce, General

Associate Diploma In Business – Office Administration, Office Administration

Education record