Paula Smith Email & Phone Number

An experienced professional in 4pl, 3pl, Carrier and Pallet network management, Haulage, on-line retail, Quality of Service across all aspects of Logistics and Final Mile Home Delivery An excellent track record in driving change, improving customer and consumer experience and ultimately cost reduction.Senior manager with over 20 years Operations Management experience, specialising in Express Parcels, Distribution and Logistics with particular emphasis on Quality, Service, Process Control, Budgetary Management and Strategy. I am extremely reliable, dependable and passionate in regard to my work and I have an extremely positive attitude. I focus on delivering results for both the customer and the company. During my roles I have built excellent working relationships with the Parcel Carriers and this has been enhanced by the fact that I was a General Manager of a parcel carrier and understand in great details how they all work. I drive continuous improvements with the Carriers and work well alongside operations to ensure the end goal is always met which is customer satisfaction along with a profitable and successful business.

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  Laira Green