Paula Sorto

Paula Sorto Email and Phone Number

Direct Support Professional @ Zebra Care
Jersey City, NJ, US
Paula Sorto's Location
Jersey City, New Jersey, United States, United States
About Paula Sorto

As an employment specialist, my role is to empower individuals with disabilities in their job search and career development. I work closely with clients to understand their skills, interests, and goals, providing personalized guidance throughout the employment process. This includes helping with resume writing, interview preparation, and job search strategies.I also connect clients with relevant training programs and resources to enhance their employability. Building relationships with employers is a key aspect of my work; I advocate for my clients, ensuring that their unique talents are recognized and valued. Ultimately, my mission is to support individuals with disabilities in finding meaningful employment that aligns with their aspirations, fostering independence and growth in their professional lives.A Trilingual, Multicultural, Lead Associate of Operations at the first Deaf and Hard of Hearing bank branch in the Nation, with extensive banking experience who provides an excellent level of customer service, which exceeds the customer’s expectation. Partnered with Branch Managers to lead successful audits annually since 2006. Manages daily operations and control of the branch. Fluent in English, Spanish, (written and spoken) as well as American Sign Language. Spotlighted in several major publications including NPR, SHRM and the Hill, for bridging the gaps between the Financial sector and the Deaf Community.

Paula Sorto's Current Company Details
Zebra Care

Zebra Care

View
Direct Support Professional
Jersey City, NJ, US
Website:
zebracare.com.au
Employees:
4
Paula Sorto Work Experience Details
  • Zebra Care
    Direct Support Professional
    Zebra Care
    Jersey City, Nj, Us
  • Hudson Community Enterprises
    Employment Specialist
    Hudson Community Enterprises Oct 2023 - Present
    * Conduct assessments to evaluate clients' skills, interests, and career aspirations.* Develop tailored job search plans and provide ongoing support throughout the employment process. * Facilitate workshops on resume writing, interview skills, and job search strategies for individuals with disabilities.* Build and maintain relationships with local employers to identify job openings and advocate for client placement.* Provided one-on-one counseling to help clients develop job search strategies and overcome barriers to employment." Collaborated with community organizations to connect clients with training programs and resources. Monitored client progress and adjusted strategies to ensure successful job placements.
  • Zebra Care
    Direct Support Professional
    Zebra Care Nov 2024 - Present
    Newark, New Jersey, United States
    Provided individualized support to clients with developmental disabilities, assisting with daily living activities including personal hygiene, meal preparation, and medication management.Developed and implemented personalized care plans in collaboration with clients, families, and interdisciplinary teams.Facilitated social integration and community engagement by organizing recreational activities and community outings.Monitored and documented client progress, behaviors, and changes in condition, reporting significant findings to supervisors.Assisted clients in developing life skills, including communication, budgeting, and decision-making.Ensured a safe and supportive environment by adhering to health and safety protocols and promoting positive behavior interventions.Collaborated with healthcare professionals, families, and support staff to advocate for clients’ needs and preferences.Key Achievement:Enhanced client independence and self-esteem through tailored support and encouragement.Received positive feedback from clients and families for compassionate care and effective communication.Successfully managed crisis situations with de-escalation techniques, ensuring client safety and well-being.
  • Pnc
    Branch Banker
    Pnc Oct 2022 - Oct 2023
    Leverages Ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships. ▪ Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, services to sales, appointment setting and effective lobby engagement. ▪ Trained new employees how to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. ▪ Utilized coaching concepts and methods; encourage, motivate, and guide individuals or team in learning and improving effectiveness ▪ Performed operational tasks such as cash control, branch security, and internal control. ▪ Engage with customers to discover their needs and assist completing transactions or banking services.
  • Jpmorgan Chase & Co.
    Lead Associate Operations
    Jpmorgan Chase & Co. Jul 2019 - Sep 2022
    Washington, District Of Columbia, United States
    Partners with Branch Manager to support team success in operations, loss controls, customer service and compliance in the first Deaf and Hard of Hearing Bank in the US.• Building lasting relationships with customers, communities and partners by networking and communication. • Supported Branch Manager in achieving effective Branch Review since 2020• Coaches and observes Associate Bankers on transactions line for accuracy, loss prevention and customer service. • Participates in branch morning downloads for operational updates, recognitions and firm’s weekly highlights. • Engages in weekly operational leadership meeting with Branch Manager• Assisted with successful implementation of inclusive branch technology.• Empowered Associate bankers with training on operations and banking technology.
  • Suntrust
    Teller Coordinator
    Suntrust Aug 2016 - Jul 2019
    Washington, District Of Columbia, United States
    Responsible for coaching and development of tellers and operations of the branch.• Completed complex teller transactions, performs functions such as scheduling platform and teller line team.• Assisted branch is passing operational audit for the year 2016, 2017 and 2018. • Completed operational functions such as approving transactions, cash control, branch security, internal control. • Participated in morning huddles with team on sales goal, success stories, and new training or promotions. • Performed platform services such as opening complex accounts, submitting variety of research requests, account maintenance and update.
  • Citi
    Teller Supervisor
    Citi Jul 2013 - Aug 2015
    Washington, District Of Columbia, United States
    Supervises other staff and succeeds in meeting daily referrals in the branch• Managed the reconciliation and balancing of cash over $35,000 on a daily basis. • Successfully processed bank transactions on a daily basis. • Advised and supervised other staff members with regards to following policies and procedures correctly. • Participated in the on-site Bank at Work Presentation at Gallaudet University. • Partnered with Branch Manager and Assistant Manager to lead successful audits 2013-2015.
  • Citi
    Personal Banker
    Citi 2011 - 2015
    Washington, District Of Columbia, United States
    Managed the daily sales for the branch and assisted with sales motivational meetings. Built positive business relationships with customers by providing an excellent quality of service, which exceeded their expectations. • Helped the tellers with their duties as well as training in operations.• Conducted bank presentations in a variety of colleges and workplaces.• Coordinated outbound sales activities and implemented credit strategies.
  • Citi
    Teller
    Citi 2005 - 2011
    Washington, District Of Columbia, United States
  • Pnc
    Bank Teller
    Pnc Apr 2003 - Jul 2004
    Ridgewood, New Jersey, United States

Paula Sorto Education Details

Frequently Asked Questions about Paula Sorto

What company does Paula Sorto work for?

Paula Sorto works for Zebra Care

What is Paula Sorto's role at the current company?

Paula Sorto's current role is Direct Support Professional.

What schools did Paula Sorto attend?

Paula Sorto attended Bergen Community College.

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