Paula Sorto Email & Phone Number

Jersey City, NJ, US

* Conduct assessments to evaluate clients' skills, interests, and career aspirations.* Develop tailored job search plans and provide ongoing support throughout the employment process. * Facilitate workshops on resume writing, interview skills, and job search strategies for individuals with disabilities.* Build and maintain relationships with local.

Newark, New Jersey, United States

Provided individualized support to clients with developmental disabilities, assisting with daily living activities including personal hygiene, meal preparation, and medication management.Developed and implemented personalized care plans in collaboration with clients, families, and interdisciplinary teams.Facilitated social integration and community.

• Leverages Ecosystem partnerships as well as community centers of influence to acquire, expand and retain relationships.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, services to sales, appointment setting and effective lobby engagement.
• Trained new employees how to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
• Utilized coaching concepts and methods; encourage, motivate, and guide individuals or team in learning and improving effectiveness
• Performed operational tasks such as cash control, branch security, and internal control.
• Engage with customers to discover their needs and assist completing transactions or banking services.

Washington, District Of Columbia, United States

• Partners with Branch Manager to support team success in operations, loss controls, customer service and compliance in the first Deaf and Hard of Hearing Bank in the US.
• Building lasting relationships with customers, communities and partners by networking and communication.
• Supported Branch Manager in achieving effective Branch Review since 2020
• Coaches and observes Associate Bankers on transactions line for accuracy, loss prevention and customer service.
• Participates in branch morning downloads for operational updates, recognitions and firm’s weekly highlights.
• Engages in weekly operational leadership meeting with Branch Manager

Washington, District Of Columbia, United States

• Responsible for coaching and development of tellers and operations of the branch.
• Completed complex teller transactions, performs functions such as scheduling platform and teller line team.
• Assisted branch is passing operational audit for the year 2016, 2017 and 2018.
• Completed operational functions such as approving transactions, cash control, branch security, internal control.
• Participated in morning huddles with team on sales goal, success stories, and new training or promotions.
• Performed platform services such as opening complex accounts, submitting variety of research requests, account maintenance and update.

Washington, District Of Columbia, United States

• Supervises other staff and succeeds in meeting daily referrals in the branch
• Managed the reconciliation and balancing of cash over $35,000 on a daily basis.
• Successfully processed bank transactions on a daily basis.
• Advised and supervised other staff members with regards to following policies and procedures correctly.
• Participated in the on-site Bank at Work Presentation at Gallaudet University.
• Partnered with Branch Manager and Assistant Manager to lead successful audits 2013-2015.

Washington, District Of Columbia, United States

• Managed the daily sales for the branch and assisted with sales motivational meetings. Built positive business relationships with customers by providing an excellent quality of service, which exceeded their expectations.
• Helped the tellers with their duties as well as training in operations.
• Conducted bank presentations in a variety of colleges and workplaces.
• Coordinated outbound sales activities and implemented credit strategies.

Washington, District Of Columbia, United States

Ridgewood, New Jersey, United States