Facilitating access to care and financial clearance processes for patients at the Largest Cancer Center in the US, verify eligibility/ benefits, pre- Authorization requirements, payment options and providing financial counseling.Assist with new Hires training by mentoring new staff and ensuring all training requirements are met.• Providing collaborative support with departments to financially clear patients for care, escalating financial issues for resolution • Collaborating with payors, third-party vendors, patients and representatives to verify eligibility/ benefits, payment options and financial counseling •Educating patients and providing support through the appeals process, correcting documentation errors and re-processing to ensure timely approval • Supporting patients participating in clinical trials, reviewing covered payor services by trial sponsor and designated coverage under patients insurance.• Assisting with the mentoring, onboarding and orientation of new hires to the team , including introducing policy, hands- on- training, SOP review, and providing feedback to the manager about progress during onboarding.• Documenting conversations and communications with patient Access, Payor, third- party vendors, patients and other internal / external entities.• Demonstrate competency via direct observation and assessment for the following computer systems: Care, Clinic Station, Epic and Microsoft Outlook.• Recognize and respect cultural diversity across all spectrums of the institution.

Working to deliver and efficient and organized admission and insurance verification process for patient, leading a team of Patient Access Reps which included some managerial, Human Resources and Leadership responsibilities.• Collecting a variety of confidential, demographic, health insurance and personal information to facilitate smooth processing through the revenue cycle processes • Discussing and educating patients on insurance/ benefits ( eligibility, copays, coinsuance, deductible, OOP maximum, exclusions) and other factors that impact costs of services.• Helping to Maintain QA standards ( including patient wait time) and reporting outcomes, issues and opportunities to the management team.• Responsible for scheduling staff, coordinating rest/ meal breaks, monitoring timekeeping/ attendance standards, scheduling leave and controlling the master schedule to ensure 100% coverage • Supporting with various Human Resources activities including interviewing, Final Selection, Onboarding, Training, Termination (Exit) process at the site • Collaborating with Payors, third-party vendors, patients and representatives to verify eligibility/ benefits, payment options and financial counseling.

Supervised the daily Human Resource operations of the Sleep Disorder Center.• Conducted employment verifications, reference checks, criminal backgrounds, credit checks, RN/LPN license checks and administered drug screenings• Reviewed applications and paperwork to ensure accuracy and all documents received• Screened resumes, scheduled and conducted interviews and composed Congratulatory Letters• Assisted in preparing and issuing employment contracts to new hires, related to compliance of hospital policies & procedures• Processed new hires, terminations, leave of absence requests, promotions and internal transfers• Distributed preliminary and final reports to Human Resource Director• Organized training schedules for new and existing staff• Maintained electronic surveys - candidate and employee based• Administered employee health and welfare benefits (New Enrollments, Open Enrollments, COBRA, Life Insurance, AD&D, STD, LTD and 401K)Supported HR Business Partner in performance and Talent Management• Maintained all onboarding employee personnel and related data and files, such as personal data, compensation, benefits, and tax information• Observed and maintained all onboarding employee personnel and related data and files, such as personal data, compensation, benefits, and tax information• Observed and maintained all confidentiality policies and procedures

Performing a blend of operational, technical and Human Resources activities to support a high- volume sleep Center with a large staff, contractors and vendors.• Overseeing many of the main office functions including patient records, Billings, office supply inventory, purchase, and the primary liaison between system HR and the sleep center.• Assisting with scheduling patients for sleep disorder studies or test; ensuring adequate scheduling of physician and technician staff for multiple shifts.• Primary point of contact for all contractor and vendors, performing credentialing(verification of licensure, education, work experience), reviewing agreements and assisting with the negotiating of contractual terms.• Working alongside HR to screen potential application for Sleep Center roles, scheduling and conducting interviews, preparing onboarding plans, delivering new hire office orientation and submitting benefits elections to the HR team.• Responsible for ensuring that all designated training was completed by members of the sleep center team and signed off by the management or Physicians in charge.