Paula Suhanea Email & Phone Number

Amsterdam, North Holland, Netherlands

Iasi County, Romania

-I am responsible with preparing the billing reports and recapping the activity of the entire month for each of our clients.-I am in charge of ensuring that the entire fleet of a costumer is well functioning and that the hardware equipment is working accordingly.-Providing an excellent service that meets SLA, while coordinating the activity of all the.

-Managed support requests that came through a range of networks: email, self-ticketing, customer`s app or telephone.-I was responsible to document each issue`s severity and to provide a practical solution as quickly as possible.-Accurately document the details of requests or issues raised by customers, including the troubleshooting steps performed in the.

-Providing a first point of escalation for the team in charge of technical support, while ensuring that the process and procedures described in the Help Desk manual are followed.-I was responsible for incident prioritization, diagnosing technical problems, offering guidance, and answering to customer inquiries in a manner that will build a positive.

French Studies

Education record