Assist GM Extended Protection customers/dealers and GM field team by providing the highest level of service◾Communicate with automotive service providers regarding customer issues, warranty terms and conditions, and status of repair◾Research, respond and resolve customer issues in a timely fashion◾Retrieve information from our systems (based on customer inquiry) and present constructively◾Provide prompt and efficient follow up◾Handle Warranty Cancellations◾Verify Customer eligibility◾Problem solving◾Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types◾Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions◾Maintain a continual working knowledge of our client’s products, services and promotions◾Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issues◾Research, respond and resolve customer issues in a timely fashion◾Document all customer information, communications and sales in CRM system