Paula Wright Email & Phone Number

Nr Ventnor, Isle Of Wight, Gb

Main responsibilities include:Recruitment - as a seasonal business there is a need for annual recruitment on a large scale. The process includes search and selection. Completion of all paperwork and liason with new recruits up to their joining date.Responsible for delivering the HR strategy for the business, which includes talent management, succession planning, and supporting the development and continuous improvement of HR processes and policies in line with best practice.To work with all managers to guide and coach them on employee relations and HR issues in line with Company policies and best practice, including disciplinary, grievance, performance and absence managementTo support the MD as a member of the senior management team and keep him aware of any threats and opportunities to the business from an HR perspective.Qualified to Level 5 CIPD, Associate Member

Nr Ventnor, Isle Of Wight, Gb

At Vectis Ventures Ltd I have a wide range of responsibilities that all ultimately ensure the business delivers an overall fantastic customer experience. Reporting to the MD, my priority is to support the senior managers within the business to recruit, train and motivate their teams. Being a seasonal business, the recruitment process is ongoing - constantly dealing with changing requirements due to levels of business and recruiting people with a wide range of skills. My training responsibilities include ensuring the teams deliver a great service, are trained to the correct standards in terms of product knowledge and information in a fast moving environmentI have specific responsibility for the group retail and catering buyers for the business, focusing on achieving our gross margin targets whilst delivering the best standards in terms of retail stock, catering supplies and ingredients. My key achievements to date have been:- to design and deliver a new concept retail outlet for the business with the support of the retail team. Delivering the project on time and within budget. During it's first season of trade, the store did not cannibalise the revenue from any other outlets within the business and has had a successful season of trading.- to document the culture of the business into a framework document and raise the profile of this within the teams. Offering them the chance to submit their thoughts to make sure that we have a fully inclusive summary of the business culture. Using the framework during Induction sessions and constantly re-enforcing where possible with the existing teams.- Streamlining the training processes within the business, documenting training and building a skills matrix to ensure we have succession planning and personal development accounted for. Delivering coaching sessions and being a mentor to new managers to support their development.

At Liz Earle, my key achievements to date have been:Building a customer focused group of service professionals, delivering exceptional, renowned customer serviceDelivering all KPI’s on an annual basis – including sales targets, OM profit and expenditure controlDeveloping a strategy for the Customer Centre to take the business through a period of growth, maximizing resource utilization and developing key skills to handle new service initiatives such as Social MediaMy responsibilities include:Developing and delivering service strategy across the business, including retail stores and the Customer Centre.Recruiting and developing service professionals within the Customer Centre, managing the leaders to ensure they deliver on the agreed performance KPI’sEnsure resource utilization is maximized across the department, in line with set expenditure budgetsTo work with the IT teams to ensure we have the systems required to deliver cost effective service efficiently across the centreUndertake a key role in the roll out of new initiatives from design to overseeing the successful implementation Strive for continuous improvement and developments across both systems and best practice within the customer centre and wider operation for forecasting and planning, making appropriate business change recommendations

Gb

At Artigiano my key achievements were:- Building a customer focused group of service professionals, delivering exceptional, renowned customer service- Delivering all KPI’s on an annual basis – including sales targets, OM profit and expenditure control- Supported the MD in resettling the business to new premises, including the design of the facility, the systems for the Customer Centre and project managing the physical move of the business with no down time- Developed and delivered productive Management Information (MI) to support the operational and strategic needs of the department including KPI's, working closely with the Finance Team My key responsibilities included:- Delivering all sales and profit targets in line with set KPI’s- Recruitment and selection of all Customer Centre professionals- Providing accurate management information for the Directors, compiling weekly, monthly and annual reports for the Customer Centre