Paula Edwards Email & Phone Number

Garland, Tx, Us

Farmers Branch, Texas, Us

Oversaw the residential mortgage division with concentrated emphasis on mortgage lending; originate, process, and close Residential Mortgage Loans in conjunction with Investor, Lender, and secondary market requirements for Wholesale, Correspondent and Retail channels.Coaching of mortgage processing team as it relates to pipeline management of loans.Review regulatory compliance requirements, Investor and internal guidelines through all phases of loan origination to ensure mortgage loans meet regulatory standards and guidelines.Provide timely disclosures in adherence to Safe Act, HMDA, TRID, and other applicable industry guidelines and regulations.Review and interpret pre-funding and post-closing Quality Control reports.Assist in preparation of annual regular filings and reporting, including annual investor reporting to Fannie Mae, annual Home Mortgage Disclosure Act CFPB filing, and other related information.Provide Borrowers and Investors with a high degree of customer service and sales acumen.As a Loan Origination System platform administrator, I develop and implement mortgage loan products including the creation of loan programs in the origination software, development of underwriting criteria and lender overlays.Prepare procedures for internal staff distribution and workflow integration.Draft policy additions for presentation to the board of directors' approvalActing Lender Liaison to various vendor relationships, including Loan Origination System platform provider, credit reporting provider, and sub-servicer for residential mortgage loans among others.

Charlotte, Nc, Us

SVP, Group Operations Manager : Summary of Positions held.Enterprise Customer Care Resolution Lead five multi state teams responsible for intake and assignment of executive and regulatory complaints for Mortgage & Card in a fast paced, deadline environment. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Advocacy Case ManagementLead 200+ associates managing loss mitigation cases and 3rd Party (non-profit, for-profit) relationships. Developed strong relationships between the bank and third-party servicing agencies, turning negative relationships into strong productive relationships. Project ManagerLead and supported medium to large-scale projects focusing on process efficiency, employee optimization/satisfaction, enhanced technologies, and business controls. Met project deadlines without sacrificing build quality or workplace safety. Developed and initiated projects, managed costs, and monitored performance. Coordinated with cross-functional teams to resolve project issues and mitigate risks.Loss Mitigation LeaderOversaw day to day management for all aspects of the Mortgage Default /Loss Mitigation division.Developed an initial staff from five to over two-hundred employees administrating loss mitigation for residential mortgage loans in default: Modifications, Short Sales, Partial Claims, SFB, Payment Plans, SCRA. Developed and implemented a community outreach face to face initiative, assisting homeowners with loss mitigation retention options.Streamlined operations to maximize business efficiency and profits.Collections ManagerManaged the day-to-day operations for mortgage collections, handling inbound and outbound calling campaigns for delinquent homeowners in order to evaluate options and offer available programs in an effort to help the homeowners retain homeownership.

Education record

Education record

Education record