Paula Edwards Email and Phone Number
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As a seasoned Operations Manager, I have led a diverse and multifunctional organizations that delivered exceptional customer service, compliance, and risk management across multiple sites and geographical locations. With over 30 years of experience in financial services industry, I have a proven track record of building and managing operational teams, developing and executing strategic plans, and driving process improvement and innovation.I have a strong passion for customer experience and business development, and I have successfully cultivated and established client relations throughout the country. I have also demonstrated my leadership and analytical skills in managing complex projects, resolving executive complaints, and implementing policies and procedures. I am an assertive and enthusiastic leader, with a collaborative and flexible approach, and an unsurpassed work ethic. I am looking for a new challenge where I can leverage my extensive knowledge and expertise contribute to the growth and success of a dynamic organization.
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Mortgage Operations Manager, SvpTib-The Independent Bankersbank, N.A.Garland, Tx, Us -
Svp, Assistant Director Mortgage OperationsTib, N.A. Sep 2016 - Dec 2022Farmers Branch, Texas, UsOversaw the residential mortgage division with concentrated emphasis on mortgage lending; originate, process, and close Residential Mortgage Loans in conjunction with Investor, Lender, and secondary market requirements for Wholesale, Correspondent and Retail channels.Coaching of mortgage processing team as it relates to pipeline management of loans.Review regulatory compliance requirements, Investor and internal guidelines through all phases of loan origination to ensure mortgage loans meet regulatory standards and guidelines.Provide timely disclosures in adherence to Safe Act, HMDA, TRID, and other applicable industry guidelines and regulations.Review and interpret pre-funding and post-closing Quality Control reports.Assist in preparation of annual regular filings and reporting, including annual investor reporting to Fannie Mae, annual Home Mortgage Disclosure Act CFPB filing, and other related information.Provide Borrowers and Investors with a high degree of customer service and sales acumen.As a Loan Origination System platform administrator, I develop and implement mortgage loan products including the creation of loan programs in the origination software, development of underwriting criteria and lender overlays.Prepare procedures for internal staff distribution and workflow integration.Draft policy additions for presentation to the board of directors' approvalActing Lender Liaison to various vendor relationships, including Loan Origination System platform provider, credit reporting provider, and sub-servicer for residential mortgage loans among others.
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Senior Vice President - Group Operations ManagerBank Of America May 1994 - May 2016Charlotte, Nc, UsSVP, Group Operations Manager : Summary of Positions held.Enterprise Customer Care Resolution Lead five multi state teams responsible for intake and assignment of executive and regulatory complaints for Mortgage & Card in a fast paced, deadline environment. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Advocacy Case ManagementLead 200+ associates managing loss mitigation cases and 3rd Party (non-profit, for-profit) relationships. Developed strong relationships between the bank and third-party servicing agencies, turning negative relationships into strong productive relationships. Project ManagerLead and supported medium to large-scale projects focusing on process efficiency, employee optimization/satisfaction, enhanced technologies, and business controls. Met project deadlines without sacrificing build quality or workplace safety. Developed and initiated projects, managed costs, and monitored performance. Coordinated with cross-functional teams to resolve project issues and mitigate risks.Loss Mitigation LeaderOversaw day to day management for all aspects of the Mortgage Default /Loss Mitigation division.Developed an initial staff from five to over two-hundred employees administrating loss mitigation for residential mortgage loans in default: Modifications, Short Sales, Partial Claims, SFB, Payment Plans, SCRA. Developed and implemented a community outreach face to face initiative, assisting homeowners with loss mitigation retention options.Streamlined operations to maximize business efficiency and profits.Collections ManagerManaged the day-to-day operations for mortgage collections, handling inbound and outbound calling campaigns for delinquent homeowners in order to evaluate options and offer available programs in an effort to help the homeowners retain homeownership.
Paula Edwards Skills
Paula Edwards Education Details
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Ww Samuell -
Corporate Leadership And Professional Seminars
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Faster Gold Certified
Frequently Asked Questions about Paula Edwards
What company does Paula Edwards work for?
Paula Edwards works for Tib-The Independent Bankersbank, N.a.
What is Paula Edwards's role at the current company?
Paula Edwards's current role is Mortgage Operations Manager, SVP.
What is Paula Edwards's email address?
Paula Edwards's email address is pa****@****ica.com
What is Paula Edwards's direct phone number?
Paula Edwards's direct phone number is (800) 288*****
What schools did Paula Edwards attend?
Paula Edwards attended Ww Samuell, Corporate Leadership And Professional Seminars, Faster Gold Certified.
What skills is Paula Edwards known for?
Paula Edwards has skills like Operations Management, Relationship Management, Management, Leadership, Team Building, Mortgage Banking, Customer Service, Mortgage Lending, Credit, Loans, Risk Management, Mortgage Servicing.
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