Paula Allred Email & Phone Number

Austin, Texas Area

As a Senior Alliances Partner Specialist I directly manage Q2's Alliances and Channel Partners to solidify and grow their brand, create differentiation in the market for their customers, and generate profits for the partner organization. I work closely with each partners C-Level and Operational Management teams to strengthen the overall relationship and assist in delivering our industry- leading flexible platform which fosters success with their customers. There are 3 main areas of focus with our Alliances/Channel Partners; Operational Management, Relationship Management and Business Development and Revenue Growth:Operations Management•Manage technical and operational issues tied to core partners•Coordinate and participate in bi-monthly product, support, and pipeline calls•Work with Product, Implementations, Support, Development, and Relationship Managers to roll out new channel requested enhancements and/or core interface upgrades•Route escalations to appropriate Q2 employees•Provide pricing to channels for feature enhancements•Track closed deals tied to any SPIFF programsRelationship Management•Develop and execute strategies to further insulate channel partners to Q2 - Partner newsletters, partner metric reviews•Attend channel client conferences•Organize partner round table event at Q2 client conference - arrange speakers and provide intros/product updates•Communicate press releases, new signed deals, and other applicable information and notifications to channel executives•Execute renewal of partner contracts Business Development / Revenue Growth•Develop and execute business development plans to drive lead generation for net new business•Penetration analysis within existing channel partners to determine cross sale opportunities and develop marketing programs•Develop and execute marketing programs designed to drive brand/solution awareness and position Q2 as a thought leader in the space (i.e. White papers, webinars)

Remote - Orlando, Fl

As a Senior Relationship Manager at Intuit Financial Services, my goal is to act as a strategic partner and consultant for my financial institutions to optimize their profitability by continuously innovating how businesses and consumers manage their money. Our digital banking solutions are based on decades of deep insights that solve relevant needs easier. Responsibilities as a Senior Relationship Manager:• Manage a portfolio of 18 financial institution clients.• Responsible for forecasting sales opportunities, increasing revenue, ensuring customer retention and a deeper engagement for a more profitable end user. • Engage with C - Level Executives to gain a seat at the table by consulting on available solutions, market trends and competitive drivers while keeping in mind scalability, business need, functionality and cost. • Develop strong client relationships through onsite visits and maintaining a thorough knowledge of the product, their market and their needs.• Provide Project Management assistance for “go to market strategy” for new features and products.• Advise clients of product enhancements and served as a liaison between the company and the client.

Managed a portfolio of banks with combined assets of over $10 billion. Escalated support related items are filtered through and montiored to ensure the most prompt attention and resolution possible. Being the voice of the client ensures a strong relationship between the client and our organization. The goal is to consistently exceeded all loyalty goals assigned by management and to provide world class customer service to assigned portfolio.

Managed a portfolio of Community Banks with combined assets of $6.5 Billion. Strategic guidance was provided to ensure a strong core relationship including value based selling of all cross division and ancillary products. Consistently exceeded all sales and loyalty goals assigned by management due to exceptional communication and relationship skills.

Provided dedicated customer service to a portfolio of banks ranging from DeNovo status to a billion in assets. All support related items were filtered through and montiored to ensure the most prompt attention and resolution possible. Being the voice of the client ensured a strong relationship between the client and our organization. Consistently exceeded all loyalty goals assigned by management.

Provided customer support for Bankway's Teller Platform, Customer Information and Security System. Ensured accuracy of product setup for optimal efficiency, gathered information for programmatical corrections and recommended enhancements within Bankway. Communicated frequently with clients to ensure customer satisfaction.

Bachelor'S Of Arts, Business Administration

Associates Of Arts, Business

Activities and Societies: Peer Student Counselor Who's Who Among American Junior Colleges 1998