Paula Allred Email & Phone Number

Austin, Texas Area

• As a Senior Alliances Partner Specialist I directly manage Q2's Alliances and Channel Partners to solidify and grow their brand, create differentiation in the market for their customers, and generate profits for the.
• Manage technical and operational issues tied to core partners
• Coordinate and participate in bi-monthly product, support, and pipeline calls
• Work with Product, Implementations, Support, Development, and Relationship Managers to roll out new channel requested enhancements and/or core interface upgrades
• Route escalations to appropriate Q2 employees
• Provide pricing to channels for feature enhancements

Remote - Orlando, FL

• As a Senior Relationship Manager at Intuit Financial Services, my goal is to act as a strategic partner and consultant for my financial institutions to optimize their profitability by continuously innovating how.
• Manage a portfolio of 18 financial institution clients.
• Responsible for forecasting sales opportunities, increasing revenue, ensuring customer retention and a deeper engagement for a more profitable end user.
• Engage with C - Level Executives to gain a seat at the table by consulting on available solutions, market trends and competitive drivers while keeping in mind scalability, business need, functionality and cost.
• Develop strong client relationships through onsite visits and maintaining a thorough knowledge of the product, their market and their needs.
• Provide Project Management assistance for “go to market strategy” for new features and products.

Managed a portfolio of banks with combined assets of over $10 billion. Escalated support related items are filtered through and montiored to ensure the most prompt attention and resolution possible. Being the voice of the client ensures a strong relationship between the client and our organization. The goal is to consistently exceeded all loyalty goals.

Managed a portfolio of Community Banks with combined assets of $6.5 Billion. Strategic guidance was provided to ensure a strong core relationship including value based selling of all cross division and ancillary products. Consistently exceeded all sales and loyalty goals assigned by management due to exceptional communication and relationship skills.

Provided dedicated customer service to a portfolio of banks ranging from DeNovo status to a billion in assets. All support related items were filtered through and montiored to ensure the most prompt attention and resolution possible. Being the voice of the client ensured a strong relationship between the client and our organization. Consistently exceeded.

Provided customer support for Bankway's Teller Platform, Customer Information and Security System. Ensured accuracy of product setup for optimal efficiency, gathered information for programmatical corrections and recommended enhancements within Bankway. Communicated frequently with clients to ensure customer satisfaction.

Bachelor'S Of Arts, Business Administration

Associates Of Arts, Business

Activities and Societies: Peer Student Counselor Who's Who Among American Junior Colleges 1998