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Paula Batton Email & Phone Number
Director of Customer Support
at
Duke University
2 work emails found
@duke.edu
4 phones found area 919
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Support
Location
Durham, North Carolina, United States
Who is Paula Batton? Overview
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Quick answer
Paula Batton is listed as Director of Customer Support at Duke University, based in Durham, North Carolina, United States. AeroLeads shows a work email signal at duke.edu, phone signal with area code 919, and a matched LinkedIn profile for Paula Batton.
Paula Batton previously worked as Project Manager / Team Lead / Desktop and Server Support Analyst at Duke University and Technical Lead Analyst II at Duke University. Paula Batton holds Bachelor Of Science (B.S.), Management Information Systems And Services from East Carolina University.
Company email context
Email format at Duke University
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{first}.{last}@duke.edu
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AeroLeads found 2 current-domain work email signals for Paula Batton. Compare company email patterns before reaching out.
Profile bio
About Paula Batton
I’ve worked for 15 years at Duke University in their central IT organization. I started as a service desk analyst and have been promoted 8 times to Customer Support IT Director. I love working with units to help them come together getting them to speak to one another regarding solutions in which all leave the table feeling as if they’ve won and are supporting the strategic initiatives of higher education, teaching students. Specialties: IT Service ManagementProject ManagementManagement Skills: team building, raising expectations of staffCustomer Service
Listed skills include Incident Management, Process Improvement, Service Desk Management, It Service Management, and 14 others.
Current workplace
Paula Batton's current company
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5 roles
Paula Batton work experience
A career timeline built from the work history available for this profile.
Director Of Customer Support
Current- Motivating 28 IT analysts in their daily routines, while coaching them through career growth within the organization, resulting in 65% internal promotions to other units in the University - Member of strategic planning group charged with writing a 10-year strategic plan of delivering anticipated IT needs to support the academic goals of supporting.
Apr 2012 - Present
Project Manager / Team Lead / Desktop And Server Support Analyst
Manage projects between my service oriented internal department and our customersProject Manager for team of 12Team Lead for team of 6Application DeploymentComputer Deployment SchedulesServer replacements Installation of all levels of operating systems, hardware and software configuration, troubleshooting, maintenance, security and data backup/recovery.
Sep 2005 - Apr 2012
Technical Lead Analyst Ii
Provide second level technical support for Duke University’s faculty, staff, and students, through phone and e-mail services.Identified need of more standard training and developed training process for new analyst hiresDeveloped an internal training program and materials for Blackboard (course management system.)Maintained contacts and service level.
Dec 2001 - Sep 2005
Systems Administrator And Desktop Support, Owner
Current
Pb2
Windows Server Administrator for small HVAC companySetup a 2008 Active Directory environment consisting of 15 workstations (Win7 and XP) and a single Windows 2012 serverResponsible for new software and hardware installation.Supply Technical support for office staff on demand
Sep 2001 - Present
3 education records
Paula Batton education
Bachelor Of Science (B.S.), Management Information Systems And Services
East Carolina University
Vocational, Computer Networking
Ecpi University
Vocational, Computer Aided Graphics Design
School Of Communication Arts
FAQ
Frequently asked questions about Paula Batton
Quick answers generated from the profile data available on this page.
What company does Paula Batton work for?
Paula Batton works for Duke University.
What is Paula Batton's role at Duke University?
Paula Batton is listed as Director of Customer Support at Duke University.
What is Paula Batton's email address?
AeroLeads has found 2 work email signals at @duke.edu for Paula Batton at Duke University.
What is Paula Batton's phone number?
AeroLeads has found 4 phone signal(s) with area code 919 for Paula Batton at Duke University.
Where is Paula Batton based?
Paula Batton is based in Durham, North Carolina, United States while working with Duke University.
What companies has Paula Batton worked for?
Paula Batton has worked for Duke University and Pb2.
How can I contact Paula Batton?
You can use AeroLeads to view verified contact signals for Paula Batton at Duke University, including work email, phone, and LinkedIn data when available.
What schools did Paula Batton attend?
Paula Batton holds Bachelor Of Science (B.S.), Management Information Systems And Services from East Carolina University.
What skills is Paula Batton known for?
Paula Batton is listed with skills including Incident Management, Process Improvement, Service Desk Management, It Service Management, Customer Service, Project Management, Management Skills, and Troubleshooting.
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