Edmund Paul Abayon Iii Email & Phone Number

• Developing "Philippine-growth focused" Digital Economy platforms• Managing short-term projects in Business Intelligence, DevOps, Cloud Solutions Architecture, IT Migrations & Monitoring, and ITSM

• Integrating & maintaining PowerBI analytics report to company's web application stacks

• Audit client's AWS architecture & proposed, documented, and implemented infrastructure improvements• Demo & trained a US Dev Team to various AWS services that will help them complete their "Container-to-Serverless Architecture" migration pipeline.

• Concierge Project- collaborate with Workforce/RTA Team to manage queue stability- conduct daily team meeting & submit daily report to Workforce/RTA Team- coordinate team tickets for handoffs, escalations, backlogs to ensure continuous support- monitor & stabilize team performance by reviewing metrics, customer surveys, QA call reviews, AEP (Ambassador Excellence Program) & provide regular coaching sessions• Avaya Project-conduct daily meeting w/ onshore & client to mobilize any post-migration issues & submit weekly reports-coordinate team's Incidents/Requests for handoffs, escalations, and backlogs to ensure continuous support

• Deliver L2/L3 SaaS cloud support, and consultant of migration & hybrid projects• Coordinate team's Incidents/Requests for handoffs, escalations, and backlogs to ensure continuous support• Technical coaching to L1 support to improve performance

Cebu, Philippines

• Coaching/monitoring of infrastructure team’s KPI for improvements/opportunities• Coordinate escalated incidents with vendor’s superiors/managers• Leaded different System Administration projects like server/system migration/security & performance enhancements/develop system continuity• Participated in management meeting for process improvements

Cebu, Philippines

• Troubleshoot user issues/perform preventive maintenance/release patch updates/enhance security & system performance/develop system continuity/implement fixes & propose customizations to improve system experience. I was also able to develop different SOP process documents, leaded a big project to migrate Epicor servers from Dimensions Data to AWS, and upgraded the system from version 9 to 10.

Cebu, Philippines

• Troubleshoot/designate/monitor ICT incidents/requests. I was able to document/develop an ITSM processes to the company’s ICT department & propose/implement an ITSM tool utilized by the company until today.

Cebu, Philippines

• Contractual IT consultant handling technical support to company’s operations & support department.

Dubai, Uae

• Setup, repair & maintenance of the office & our client’s computers, printers & networking issues including applications & Operating System issues.

Dubai, Uae

• Part-time job, teaching IT crash courses like Graphics Design (Adobe Photoshop & Adobe Ilustrator), Static/Dynamic Web Design (Dreamweaver CS5.5) and Basic/Advance MS Office (Word, PowerPoint, Excel)

Cebu, Philippines

• Training/coaching American Accent, Business Communication, Customer Service & Phone Sales• Generate necessary reports like Job Fair Statistics, Students’ Grade/Profiling & Training Needs Analysis

• Handles different IT short-courses like Java, PC Assembly & Troubleshooting, Basic Ethernet & Wireless Networking, Web Designing, Adobe Photoshop & Illustrator, MS Office & Computer Concepts.

Cebu, Philippines

• Networking (wireless/wired) troubleshooting, desktop/laptop troubleshooting (software/hardware issues), create/monitor trouble tickets.

Cebu, Philippines

• Handles outbound & inbound phone sales calls for EarthLink Inc.

Associate’S Degree, Computer Programming/Programmer, General

• JAVA Explore - Certificate of Training • Local Area Network (LAN) Switching • Basics of Programmable Logic Controller (PLC)

Electrical, Electronics And Communications Engineering

Activities and Societies: Peer Councilor’s Club, CFC - Youth For Christ • President - Peer Councilor’s Club • Vice-President - CFC-Youth.