Edmund Paul Abayon Iii Email and Phone Number
My mission is to leave a legacy in helping businesses grow to the best of what I can offer.A "Generalist Champion" & a "Can Do" attitude, with over a decade of Professional Experience in vast IT Skills, let me know how I can Help You GROW!
Deltek
View- Website:
- deltek.com
- Employees:
- 3220
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Senior Cloud Release EngineerDeltek Mar 2021 - Present
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Founder/CeoPaultech It Solutions Feb 2020 - Present• Developing "Philippine-growth focused" Digital Economy platforms• Managing short-term projects in Business Intelligence, DevOps, Cloud Solutions Architecture, IT Migrations & Monitoring, and ITSM
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Business Intelligence DeveloperWend Jun 2019 - Jan 2020• Integrating & maintaining PowerBI analytics report to company's web application stacks -
Aws Sysops AdminWend Feb 2019 - Jun 2019• Audit client's AWS architecture & proposed, documented, and implemented infrastructure improvements• Demo & trained a US Dev Team to various AWS services that will help them complete their "Container-to-Serverless Architecture" migration pipeline.
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Team Manager, Accenture TechnologyAccenture May 2018 - Feb 2019• Concierge Project- collaborate with Workforce/RTA Team to manage queue stability- conduct daily team meeting & submit daily report to Workforce/RTA Team- coordinate team tickets for handoffs, escalations, backlogs to ensure continuous support- monitor & stabilize team performance by reviewing metrics, customer surveys, QA call reviews, AEP (Ambassador Excellence Program) & provide regular coaching sessions• Avaya Project-conduct daily meeting w/ onshore & client to mobilize any post-migration issues & submit weekly reports-coordinate team's Incidents/Requests for handoffs, escalations, and backlogs to ensure continuous support -
Senior Analyst, Accenture TechnologyAccenture Aug 2017 - May 2018• Deliver L2/L3 SaaS cloud support, and consultant of migration & hybrid projects• Coordinate team's Incidents/Requests for handoffs, escalations, and backlogs to ensure continuous support• Technical coaching to L1 support to improve performance
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Team Lead/Systems Admin, Enterprise Systems - It InfrastructurePresent Group Oct 2014 - Jul 2017Cebu, Philippines• Coaching/monitoring of infrastructure team’s KPI for improvements/opportunities• Coordinate escalated incidents with vendor’s superiors/managers• Leaded different System Administration projects like server/system migration/security & performance enhancements/develop system continuity• Participated in management meeting for process improvements -
Erp Systems Administrator, Enterprise Systems - It InfrastructurePresent Group Dec 2013 - Oct 2014Cebu, Philippines• Troubleshoot user issues/perform preventive maintenance/release patch updates/enhance security & system performance/develop system continuity/implement fixes & propose customizations to improve system experience. I was also able to develop different SOP process documents, leaded a big project to migrate Epicor servers from Dimensions Data to AWS, and upgraded the system from version 9 to 10.
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Ict Service Desk Analyst, Enterprise Systems - It InfrastructurePresent Group Jun 2013 - Dec 2013Cebu, Philippines• Troubleshoot/designate/monitor ICT incidents/requests. I was able to document/develop an ITSM processes to the company’s ICT department & propose/implement an ITSM tool utilized by the company until today.
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Junior EngineerCognizant Jul 2012 - May 2013Cebu, Philippines• Contractual IT consultant handling technical support to company’s operations & support department. -
It Support CoordinatorEdraj Technology Jun 2011 - Jun 2012Dubai, Uae• Setup, repair & maintenance of the office & our client’s computers, printers & networking issues including applications & Operating System issues. -
It InstructorInternational Technical Education Center Fz Llc May 2011 - Jul 2011Dubai, Uae• Part-time job, teaching IT crash courses like Graphics Design (Adobe Photoshop & Adobe Ilustrator), Static/Dynamic Web Design (Dreamweaver CS5.5) and Basic/Advance MS Office (Word, PowerPoint, Excel)
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Communications TrainerPhilippine Call Center Institute (Pcci) Jun 2009 - Jan 2011Cebu, Philippines• Training/coaching American Accent, Business Communication, Customer Service & Phone Sales• Generate necessary reports like Job Fair Statistics, Students’ Grade/Profiling & Training Needs Analysis
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It InstructorJavasphere Computer Learning Center, Inc. Apr 2008 - Jun 2009• Handles different IT short-courses like Java, PC Assembly & Troubleshooting, Basic Ethernet & Wireless Networking, Web Designing, Adobe Photoshop & Illustrator, MS Office & Computer Concepts.
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Technical Support RepresentativeSykes Enterprises, Inc. Sep 2006 - Apr 2008Cebu, Philippines• Networking (wireless/wired) troubleshooting, desktop/laptop troubleshooting (software/hardware issues), create/monitor trouble tickets. -
Customer Service RepresentativeAegis Services Australia Feb 2006 - Sep 2006Cebu, Philippines• Handles outbound & inbound phone sales calls for EarthLink Inc.
Edmund Paul Abayon Iii Skills
Edmund Paul Abayon Iii Education Details
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Computer Programming/Programmer, General -
Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Edmund Paul Abayon Iii
What company does Edmund Paul Abayon Iii work for?
Edmund Paul Abayon Iii works for Deltek
What is Edmund Paul Abayon Iii's role at the current company?
Edmund Paul Abayon Iii's current role is Let's make a history....
What schools did Edmund Paul Abayon Iii attend?
Edmund Paul Abayon Iii attended Ama University, Holy Name University.
What are some of Edmund Paul Abayon Iii's interests?
Edmund Paul Abayon Iii has interest in Marathon, Musical Instrumentation, Billiards, Singing, Band Performing.
What skills is Edmund Paul Abayon Iii known for?
Edmund Paul Abayon Iii has skills like Team Management, Training And Development, Itil Process Implementation, Project Management, It Operations, Training Needs Analysis, It Service Management, Key Performance Indicators, Customer Service Training, Employee Training, Server Architecture, Server Administration.
Who are Edmund Paul Abayon Iii's colleagues?
Edmund Paul Abayon Iii's colleagues are Nikko Guansing, Lucas Smith, Tom Baron, Bruce Merevick, Princess Mae Macapagao, Michelle Cortes, Candi Varisco.
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