Paula Benito Claramunt Email & Phone Number

London, Gb

London, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, Reino Unido

mBlox is the world’s largest mobile transaction network, specializing in mobile payment and message transmission.• Reporting to the EMEA Client Services Manager with key focus on client satisfaction• Responsible for the performance and coordination of all Operator Administration and Regulatory Compliance duties relating to the ordering, deployment and ongoing usage of messaging services for both internal and external clients.• Providing support to the Sales and Account Management team in relation to service enquiries• Providing cross-functional support during product launches and assisting in data analysis• Validating and approving CCF data, to ensure regulatory compliance• Managing & administrating short code order requests to EMEA & APAC Operators• Managing outstanding and in­process service orders• Creating and/or maintaining records within department, including creation/maintenance of process manuals for existing, updated and new processes• Monitoring and auditing live SMS Services; record and act upon results

Mallorca, Spain

Coca-Cola Company is a multinational beverage manufacturer, retailer and marketer of non-alcoholic beverages. • Assumed end-to-end responsibility for the selection, organization and follow-up of Coca-Cola events in the Balearic Islands, including assessing strategic fit of proposals, negotiation with clients, event follow-up and analysis of the return • Types of events and select examples: Sporting (Tui marathon, Mallorca Surf Action, equestrian), Musical (public and private concerts, including David Guetta in Ibiza), Cultural (theater and writing contests, art gallery openings)• Consistently achieved targeted sales uplift in post-event return analysis• Ensured successful communication of targeted Company messaging through tailored events • Directly managed all aspects of events execution, including resource allocation, product inventory, brand visibility, budget control• Liaised with sales team to ensure that customer enquires are brought to a satisfactory conclusion and responsible for relationship management to ensure repeat business• Collected and analyzed data to monitor customer service and product inventories

Mallorca, Spain

Orizonia Group is a leading tour operator in Mallorca that owns several travel agencies, the tour operator Iberojet, retail travel agencies (Viajes Iberia, Quo Viajes) and the airline Iberworld, with a major stake in Ibero Cruises.• Managed B2B and B2C relationships with various stakeholders including tourism offices and leisure/tourism providers and travel agency customers• Collaborated with foreign tourism offices to conduct market and competitive analysis in Spain and created travel packages to target desired opportunities• Responsible for media planning through production and buying of media slots for magazine adverts, posters, flyers, etc. • Assisted travel agents with resolving customer service calls including, baggage loss, hotels complaints• Gathered data on product performance, market presence and brand position vs. the competitors, worked jointly with market research and consulting agencies to complete analysis• Demonstrated versatility by providing cross-functional assistance including occasionally working in call centre

Mallorca, Spain

Decathlon is a major French sporting goods chain store, with stores located throughout the world.• Managed and motivated up to 20 members of staff, assigned duties, ensured performance and responsible for department and overall store efficiency• Analyzed store sales figures with daily, weekly, monthly and yearly objectives.• Developed, researched and implemented marketing strategies.• Managed budgets and stock loss (inventories).• Ensured all corporate and local regulations and procedures were complied with. • Delivered high levels of customer service through relationship management and staff motivation

Master'S Degree, Masters In Marketing And Communication Management, B

Representative areas studied: Fundamentals of marketing, Segmentation and Positioning, Consumer behavior, Pricing, Strategy design.

Graduate In Business And Management Administration, Business And Management Administration

Modules taken: Business Law, Accounting and Finance, European Policy, Marketing principles, Management business Research.

Euromed Marseille, Cesem ( Bac+4), Marketing

International School of Trade and Management – Majoring in Marketing.