Paula Birchler, Shrm-Cp Email & Phone Number

Mount Vernon, Wa, Us

Mount Vernon, Washington, United States

- Passionately championed company mission, vision and values resulting in quarterly eNPS scores averaging 85 with consistent top scoring in Atmosphere at Work, Culture, Leadership and People at Work- Developed and mentored 13 direct senior management department leaders in safety, accounting, maintenance, transportation, operations, materials management, sales and customer service while directing human resource strategy and execution- Initiated DEI focus to expand awareness and build knowledge and skill needed to create a more inclusive culture and improve equitable policies- Maximized operational excellence by mentoring personnel on management principles, industry practices and company procedures- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency- Launched innovative incentive program to achieve low turnover rate in highly competitive market

Mount Vernon, Wa

- Developed and implemented comprehensive talent strategy to attract, develop, motivate, and retain best people in our industry- Created or updated hiring documents and practices to support DEI goals- Realigned company organizational structure for 4 separate business units to scale for growth- Led development and delivery of HR strategies, needs assessments, and resulting HR solutions that supported the vision and values of the company- Restructured company-wide compensation and benefit plans to engage and retain talent in a highly competitive market with emphasis on driving alignment between business performance goals and incentive plan design elements- Initiated and deployed new HRIS system resulting in improved company-wide communication, increased productivity, and streamlined processes- Introduced management training for HR issues including FMLA, FLSA, EEOC, ADA, ADEA, EPA, PDA, benefits laws and OSHA- Counseled and initiated training for ownership and senior leadership regarding harassment, hiring practices and DEI issues- Directed the day-to-day operation of the leadership team including the department heads of Safety, Operations, Customer Service, Transportation and Accounting- Conducted training for company employees on safety initiatives to comply with federal regulations

Greater Seattle Area

Directed Technical Services, Customer Service, Hospital Waste Management Team, Onsite Lab Pack Services Team and Defense Logistics Agency (DLA) Contract Group that achieved record revenue breakthroughs 3 consecutive yearsManaged selection and development of people, resources and budgets necessary to perform departmental functionsMentored and developed 20+ staff over various departmentsEncouraged team collaboration and motivated individual employees through positive reinforcement and technical recognitionStreamlined and automated internal processes to improve overall workflows

Greater Seattle Area

Managed organization's largest alternate raw materials and fuels programIndependently performed full customer service and sales cycle duties in the Western Region and then on a national level, resulting in a significant yearly cost saving to cement kiln operationsIdentified prospect pain points and individual requirements to penetrate accounts, deliver value propositions and move contacts forward through development stagesCoached, developed and motivated team to achieve revenue goalsSecured sourcing and development of a first of its kind recycling option for waste by working in close collaboration with regulators, industry and service providers resulting in significant cost savings as well as landfill diversion

Tacoma, Wa

Responsible for marketing and enrollment for private Pre-K through 8th grade school; oversight of Annual Fund Drive; managed alumni, parish, community, and donor relations; developed and distributed quarterly newsletter; implemented and executed re-branding of marketing materials and rebuild of website; managed all public relations; executive member of School Board and acted as the chair of Development Sub-Committee

Tacoma, Wa

Kent, Wa

Kent, Wa