Paula Borst Email & Phone Number

Irvine, California

Laguna Niguel, CA

Adaptable Senior Quality Engineer with broad expertise in quality functions from internal processes to customer and supplier quality. Known for leveraging cross-functional knowledge and teams to drive corrective actions, processes, and customer support. Excellent customer and supplier relations utilizing strong internal and external communications.

Irvine, Californina

• Supported nonconformance investigation and corrective action. Reviewed nonconformance memos to support the closure of nonconformance. Led and presented cross functional weekly meeting for yields and nonconformance.
• Created training material and trained users how to use the new Quality Nonconformance system.
• Reduced the number of days for review and return of product to the supplier.

Aliso Viejo, CA

• Supported 6 major OEM customers for product purchased. Led and facilitated in weekly meetings including New Product Introduction (NPI), Product Change Notice (PCN) collaboration and customer quality. Reviewed Request.
• Reduced the number of procedures in the Quality Department by 25% by utilizing lean techniques.
• Reduced No Trouble Found (NTF) returns for a customer by 20% through managing a cross-functional team that included customer and internal personnel.
• Core team member for Return Material Authorization (RMA) process improvement to streamline and define RMA fields by reducing the number of unused codes by 30%.
• Maintained and delivered 30-40 monthly performance metrics with a 99% on-time delivery rate.
• Engaged contract manufacturers to resolve customer quality issues and effective NC/CAPA

Costa Mesa And Aliso Viejo, CA

• Maintained internal quality processes for Calibration, Electro Static Discharge (ESD) Audit, and Corrective Action Request (CAR) programs. Prepared and maintained inspection visual aids. Performed internal audits for.
• Set up, implemented and maintained Calibration and ESD programs working with engineering and operations departments; sent out monthly reports showing compliance.
• Chaired ASIC MRB meeting and drove closure within 10 business days.
• Negotiated annual $15,000 calibration purchase order for all departments, including on site calibration for extremely sensitive and expensive test equipment which eliminated downtime.
• Performed quarterly internal audits for ISO9001 and the ISO14001 certifications.
• Improved manufacturing compliance by delivering training for ESD procedures for 75 people.

Anaheim, California