Paula Borst Email & Phone Number

Irvine, California

Laguna Niguel, Ca

Adaptable Senior Quality Engineer with broad expertise in quality functions from internal processes to customer and supplier quality. Known for leveraging cross-functional knowledge and teams to drive corrective actions, processes, and customer support. Excellent customer and supplier relations utilizing strong internal and external communications.

Irvine, Californina

Supported nonconformance investigation and corrective action. Reviewed nonconformance memos to support the closure of nonconformance. Led and presented cross functional weekly meeting for yields and nonconformance review. Worked with suppliers for root cause of returned material. Lead the transition from one nonconformance system to another. Include running weekly meeting, coordinate/understand the transition requirements with IT and other departments. • Created training material and trained users how to use the new Quality Nonconformance system. • Reduced the number of days for review and return of product to the supplier.

Aliso Viejo, Ca

Supported 6 major OEM customers for product purchased. Led and facilitated in weekly meetings including New Product Introduction (NPI), Product Change Notice (PCN) collaboration and customer quality. Reviewed Request for Quotes (RFQ) for new products, resolved customer quality issues and drove corrective actions through cross functional teams. Analyzed and maintained monthly reporting for AFR and factory product yields. Supported contract manufacturers including continuous improvement projects and approving virtual first articles.• Reduced the number of procedures in the Quality Department by 25% by utilizing lean techniques. • Reduced No Trouble Found (NTF) returns for a customer by 20% through managing a cross-functional team that included customer and internal personnel.• Core team member for Return Material Authorization (RMA) process improvement to streamline and define RMA fields by reducing the number of unused codes by 30%.• Maintained and delivered 30-40 monthly performance metrics with a 99% on-time delivery rate.• Engaged contract manufacturers to resolve customer quality issues and effective NC/CAPA

Costa Mesa And Aliso Viejo, Ca

Maintained internal quality processes for Calibration, Electro Static Discharge (ESD) Audit, and Corrective Action Request (CAR) programs. Prepared and maintained inspection visual aids. Performed internal audits for ISO9000 certification. Created new and updated AFR reports for ASIC and board products and maintain quarterly DPPM. • Set up, implemented and maintained Calibration and ESD programs working with engineering and operations departments; sent out monthly reports showing compliance.• Chaired ASIC MRB meeting and drove closure within 10 business days.• Negotiated annual $15,000 calibration purchase order for all departments, including on site calibration for extremely sensitive and expensive test equipment which eliminated downtime.• Performed quarterly internal audits for ISO9001 and the ISO14001 certifications.• Improved manufacturing compliance by delivering training for ESD procedures for 75 people.

Anaheim, California