Paula B. Email & Phone Number

Mesa, Arizona, United States

Mesa, Arizona

• Manage a team of loan advisors to negotiate payments • Review accounts for compliance standards• Coach team members to meet productivity• Analyze call quality and deliver feedback• Oversee Bankruptcy filings and litigations

Phoenix, Arizona Area

Reduced turnover rate by 63% through employee engagement and closing gaps in training delivery.

Phoenix, Arizona Area

Awarded Top 100 Store Manager for same store sales over last year.Managed multi-unit, high volume locations in Tempe and Mesa.District top performer in sales and traffic conversion.Assisted District Manager to recruit and interview store manager candidates.Improved inventory control and loss prevention compliance resulting in 21% reduction.Coordinated job fairs at Arizona State University and local community colleges.

Phoenix, Arizona Area

Responsible for territory of 30 locations throughout the Phoenix market, providing store specific guidance to increase sales and merchandising excellence.Dual role as Installation Project Manager for new store allocation and remodels in partnership with Walgreens and CVS.Consulted on work flow and process improvement for new hardware and software for field service employees. Trained more than 100 employees on new to market technology.District lead to transition Walgreens… Show more Responsible for territory of 30 locations throughout the Phoenix market, providing store specific guidance to increase sales and merchandising excellence.Dual role as Installation Project Manager for new store allocation and remodels in partnership with Walgreens and CVS.Consulted on work flow and process improvement for new hardware and software for field service employees. Trained more than 100 employees on new to market technology.District lead to transition Walgreens employees to Hallmark employment. Show less

Achieved Top 100 Store Manager first year in role.Managed daily operations of highest volume store in Arizona.Spearheaded roadmap for internal talent development reducing turnover in the district by 19%.Member of new store build team to execute brand merchandising.Assisted District Manager in recruiting, hiring, and leadership development of new store managers and assistant managers.

Arizona, Nevada, New Mexico, Texas

Provided leadership and direction in all facets of sales and operations within nine store district, throughout Arizona, Nevada, New Mexico, and Texas.Key contributor in brand expansion of new trend junior apparel stores in Arizona and Nevada.Increased region’s annual sales +28% by restructuring merchandising and sales strategies.Created customer retention and awards program.Improved talent acquisition through building relationships at job fairs and fashion shows.Weekly… Show more Provided leadership and direction in all facets of sales and operations within nine store district, throughout Arizona, Nevada, New Mexico, and Texas.Key contributor in brand expansion of new trend junior apparel stores in Arizona and Nevada.Increased region’s annual sales +28% by restructuring merchandising and sales strategies.Created customer retention and awards program.Improved talent acquisition through building relationships at job fairs and fashion shows.Weekly conference calls to calibrate goal setting and identify sales opportunities. Executed weekly in store visits to assess loss prevention, training, merchandising, employee morale, customer engagement, and performance management. Show less

Chandler, Az

Elected President of C.A.N. (Committed Active Neighbors) Regional Volunteer Committee for Intermountain Region-Arizona, Nevada, Utah, and Colorado.Managed team of top performing financial advisors, loan consultants, and tellers, consistently exceeding new account and lending goals.Marketed bank and loan products to consumers and small business owners.Originated and reviewed mortgage loan pipeline averaging $8 million, from pre-approval through funding. Analysis of monthly profit… Show more Elected President of C.A.N. (Committed Active Neighbors) Regional Volunteer Committee for Intermountain Region-Arizona, Nevada, Utah, and Colorado.Managed team of top performing financial advisors, loan consultants, and tellers, consistently exceeding new account and lending goals.Marketed bank and loan products to consumers and small business owners.Originated and reviewed mortgage loan pipeline averaging $8 million, from pre-approval through funding. Analysis of monthly profit and loss statements, coaching to avoid controllable losses.Created quarterly self-audit routine to evaluate peers and improve audit compliance. Show less

Education record

Education record

Education record