Paula Cheung Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Canada

Calgary, Alberta, Canada

• Content Writing
• Blogging
• Proofreading/Editing
• Social Media
• Marketing Writing
• Fiction Writing

Remote

• 2-Month Contract:
• Writing/Updating articles
• Zendesk tickets
• Shortcut (Clubhouse) tasks
• Troubleshooting
• Data entry

Canada

• Collaborated with creative director in completing pitch decks
• Social media strategist: improved social engagement by 10%
• Website content writing, adhering to employers' brand identity
• Improved research quality for data collection and found potential incubator firms and BDC
• Obtained financial reports to support grant applications and funding proposals
• Formal correspondence with government, municipality, and law firms

Calgary

• Directed team through creative planning and review sessions to elevate quality of designs
• Helped management complete complex projects on tight budgets
• Contributed to email campaigns and social media content that drew 15% more website traffic
• Interacted with customers professionally by phone, email or in-person
• Bookkeeping, Accounts Receiveable and months' end duties

Launceston, Australia

• Arranged accommodations and travel plans for visitors and presented updated itineraries
• Reported facility and room maintenance problems to appropriate personnel
• Maintained transaction security by verifying payment cards against identification

Calgary, Canada

• Marketed services through social media platforms and advertising services
• Kept accounts and records current by actively pursuing error resolutions
• Communicate and coordinate requests for seamless guest experience
• Maintained transaction security and coordinated bookkeeping activities
• Monitored social media and online sources for industry trends.

London, United Kingdom

• Maximized revenue by turning simple inquiries into reservations
• Fluent German speaker liaising with potential business partners to streamline products
• Collaborated with coordination and sales departments worldwide to convey guest needs
• Drove operational improvements resulting in 25% savings and improved profit margins
• Resolved problems on the road and negotiated beneficial agreements between parties

Norderstedt, Germany

• Cashier duties
• Front line customer service
• Keyholder with administrative and bookkeeping duties
• Professional merchandising, increasing add-on-sales to beat daily targets.

Hamburg, Germany

• Music Copywriter: content writing, interviewing, audio editing, trade show reporter
• Administrative duties: data and diary management, travel arrangements, research
• Client liaison

Master'S Degree, Creative And Life Writing, Pass With Merit

Activities and Societies: Coordinator of the annual Goldfish magazine featuring fellow students' pieces of short fiction, novel and memoir.

Bachelor'S Degree, Creative Writing And English Literature, Second Class Honour (Upper Division)

• English literature: 3-4 books per week --> Travel writing, detective novel, modernism, post-modernism, science fiction, literary fiction.